Update request (UR) 
While driving, a driver can report a problem by submitting an Update Request (UR). Often there is not enough time to fully describe the issue. Therefore, Waze developed the possibility to start a conversation in the UR. Whenever you respond to an UR, you should take this seriously. The user does not report if he or she doesn't encounter a problem! It is your task to solve the problem as best as you can, or find the help needed to solve it. By solving the user's problem, we can improve Waze to serve the needs of all Wazers. Never just close a UR, even if you think it is bogus. Some general guidelines: