- This is a collection of boilerplate responses for most typically encountered UR issues.
- Many thanks to DwarfLord, from whom I copied most of this text. I only changed the wording to sound more like me.
Odds and Ends
Wrapper
Hi! I'm a wazer like you working on your report. Please respond using the Waze app; emails don't work with the reporting system.
Thank you for your report.
(Any editor -- please follow up)
Contact Support
If you wish to contact the Waze team, please follow the instructions at http://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question.3F
Suggest Improvements
please post on the waze forum at https://www.waze.com/forum/viewforum.php?f=3 or follow the support instructions at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question.3F
Update Requests with no immediately obvious issue
General Error with no descriptive text
Hi! I'm a wazer like you working on your "general error" report. Waze does not tell us much about your drive. Please give some details about what you found wrong. Please answer from the Waze app.
Thank you for your report.
(Any editor -- please follow up)
Wrong Driving Direction with no descriptive text
Hi! I'm a wazer like you working on your "wrong driving direction" report. Waze does not tell us much about your drive. What destination did you enter into Waze? What went wrong with the route Waze gave you? Please answer from the Waze app.
Thank you for your report.
(Any editor -- please follow up)
Incorrect Junction with no descriptive text
Hi! I'm a wazer like you working on your "incorrect junction" report. Waze does not tell us much about your drive. What junction was incorrect? What was incorrect about it? Please answer from the Waze app.
Thank you for your report.
(Any editor -- please follow up)
Turn Not Allowed with no descriptive text
Hi! I'm a wazer like you working on your "turn not allowed" report. Waze does not tell us much about your drive. What turn was not allowed? At what intersection? Please answer from the Waze app.
Thank you for your report.
(Any editor -- please follow up)
Closing a UR ; not enough information to identify the problem after 1-week wait
I am sorry we did not have enough information to identify your problem. If the problem continues, please file a new report. Thank you for your help.
Thank you for your report.
Update Requests with common solutions
Fixed -- road geometry change
Hi! I'm a wazer like you working on your report. Thanks to your report we've found and fixed a problem with the map. You should see the fix within 2 days. Thank you for your report!
Fixed -- other change
Hi! I'm a wazer like you working on your report. Thanks to your report we've found and fixed a problem with the map. You should see the fix within 2 weeks. Thank you for your report!
Pronunciation
Hi! I'm a wazer like you working on your report of poor pronunciation by Waze text-to-speech (TTS). Unfortunately, waze map editors cannot fix the way Waze pronounces street names. I wish we could. Sorry not to be more help. Thank you for your report!
The "Waze 180"
Hi! I'm a wazer like you working on your report. It sounds as though Waze guessed wrong about which direction your car was pointed. Next time this happens, try driving a short distance and then ask for a route again, so Waze can recalculate. If this is not your problem, please let me know from your Waze app inbox. Thank you for your report! (Any editor -- please follow up)
Waze location .. Search button .. remove old first
Hi! I'm a wazer like you working on your report. Waze now has the correct location for your destination. Before you search again, remove all instances of the destination from your recents and favorites lists. Then, when you search again, use the "search" button instead of the autocomplete list. Choose your destination and Waze will add it to your recents list for your future use, and you can add it to your favorite list.
Thank you for your report!
Google Location change -- remove old first
Hi! I'm a wazer like you working on your report. We asked Google to correct the location and they did so. Please allow at least three days for the fix to go live. Before you search again, remove all instances of the destination from your recents and favorites lists.
Thank you for your report!
Google update pending
Hi! I'm a wazer like you working on your report. The problem is caused by inaccurate data provided by Google (Waze gets most of its address locations from Google). We have asked Google to fix its database but we have no control over how fast Google will respond. It is usually days, but it can be weeks or even months. We'll leave this report open in the meantime. Thank you for your report!
Google FAIL, how to use Waze (difficult -- if waze INSISTS on going to Google)
Hi! I'm a wazer like you working on your report. Waze appears to be getting an incorrect location from Google, and we can't persuade Google to change it. But you can work around this problem with Waze. First, remove all instances of the destination from your recents and favorites lists. When you search again, DO NOT SELECT ANY OF THE IMMEDIATELY-OFFERED ITEMS, EVEN IF YOU SEE A PERFECT MATCH! Instead, use the "search" button, scroll to the bottom of the menu and select "More results for...". Under "Other search engines", choose Waze and select your destination. Waze will add it to your recents list for your future use, and you can add it to your favorite list.
Thank you for your report!
Bogus GPS
Hi! I'm a wazer like you working on your report. It looks like your GPS position information was inaccurate. This can cause Waze to think you are on some other road and give you wrong directions to get you back to the road you're already on. To prevent this, please give your handheld device as clear a view of the sky as possible so it can give you more accurate GPS positions.
I'm sorry that there is nothing we can do to the maps to help you with this. Thank you for your report!
Still tracking stale route
Hi! I'm a wazer like you working on your report. It looks like you left Waze's recommended route, but Waze thought you were still following its instructions. GPS isn't perfect, and when you are travelling very close to the Waze route, Waze assumes you are still on its suggested route. The instructions simply don't make any sense because you aren't on that route any more.
Did you leave the route intentionally, or because the Waze instructions were confusing? Please answer from the Waze app.
Thank you for your report.
(Any editor -- please follow up)
Stale or bogus traffic indications/routing
Hi! I'm a wazer like you working on your report about wrong traffic indications. We volunteer map editors can't do anything about Waze's traffic reporting, but I can explain what may have happened.
Waze relies on data from people using Waze to assess traffic. In the case of a fresh accident or slowdown, Waze may not yet have enough data to realize it needs to route you around it. After enough Wazers are caught in the slow-down, Waze will start routing wazers around the traffic. Then, after the traffic improves, it may take a while before Waze has enough data to understand this, and may keep routing wazers around the area. Sometimes, slow-moving or parked Wazers can make Waze think there is bad traffic (never run Waze while walking, biking, or parking along roads).
I'm sorry we can't help you with this. Thank you for your report!
Waited forever to make Waze's recommended left turn
Hi! I'm a wazer like you working on your report. I would hate it too if Waze asked me to make a left turn through heavy traffic!
Unfortunately, there is nothing we can do to tell waze to recommend a different route. The good news is that Waze keeps track of how long it takes to make a turn. Thanks to your experience, other drivers are less likely to be routed this way during peak traffic hours. Thank you for your report!
Unexplained detour
Hi! I'm a wazer like you working on your report. I can't find anything in the map to explain the detour Waze gave you. Waze may have thought there was traffic, or a daily pattern of traffic at that time. Or maybe Waze does not have enough data to know that the detour is not actually faster. Sometimes, waze suggests complex detours to shave a few seconds off your trip, or it is relying on slightly stale traffic data while it waits for more Wazers to drive through. Or other Wazers may have reported a temporary street closure in the area.
Because we cannot identify any problem with the map itself, we cannot find anything to fix. I'm sorry we cannot help you. Thank you for your report!
Unexplained NON-detour
Hi! I'm a wazer like you working on your report. I can't find anything on the map to explain why Waze did not route you around the traffic. Waze may not yet have had enough data from wazers to know the traffic was bad on the route it recommended, or had stale traffic data about the route it rejected.
Map editors can't do anything about Waze traffic detection and routing, but we have checked that the map itself looks OK. Thank you for your report!
Bogus "missing road" and "missing bridge overpass" reports from highway drivers
Hi! I'm a wazer like you working on your report of a missing road or bridge overpass. The drivable roads along this highway have been pretty thoroughly mapped and we can't see anything missing that should ordinarily be there. If you were driving at highway speeds, Waze could have chosen not to show you some smaller roads to avoid clutter. And the waze map display does not show the physical "stacking order" at overpasses; it puts more-major roads on top.
If you are certain a road is missing from the map (zoom in while parked off the road), please answer from the Waze app. Thank you for your report!
(Any editor -- please follow up)
Short-term closure reported as a map issue
Hi! I'm a wazer like you working on your report regarding a road closure. How long will the road be closed? If it is only for a few days or less, please use the Report->Closure feature in the Waze app; it can show up on the map immediately. Using Report->Map takes longer, and is good for longer-term closures, and even closures you know about well ahead of time.
If this is a long-term closure, please tell us as much as you can. If not, we'll close this report in a few days. Thank you for your report! (Any editor -- please follow up)
Hi! I'm a wazer like you working on your report, which only contained an address. Did you mean to enter the address as a navigation destination? If there is a problem with the address please answer from the Waze app and explain what went wrong. Otherwise we'll assume this was an accident and close out this report in a few days. Thank you for your report! (Any editor -- please follow up)
No hablo muy bien el Español
Lo siento, estamos voluntarios solamente para mantener las mapas. No hablamos muy bien el Español y no podemos ayudar con el aplicación.
(Regrets, we are volunteers only for maintaining the maps. We don't speak Spanish well and we can't help with the application.)
NO THRU TRAFFIC
Hi! I'm a wazer like you working on your report. When a road is posted RESIDENTIAL ONLY or NO THRU TRAFFIC, we map editors need to respect that. And the only way to signal this in Waze is to call it a private road. If you do choose to drive on this road, Waze will automatically recalculate a route toward your destination.
I'm sorry for the confusion. It is confusing for map editors too. Thank you for your report.
Possible routing bug
Hi! I'm a wazer like you working on your report. The little bit of your drive Waze shows with your report looks like a weird choice to me, too. I've checked everywhere I can think of and unfortunately I can't find anything wrong with the map.
At the moment, Waze is currently working speed detection for different turns out of an intersection. In rare instances this issue can lead Waze to suggest non-ideal routes, usually involving one or more U-turns or loops. I have no way to know if this is the cause of your issue, I am certain that I cannot identify any possible cause on the map.
I'm sorry I cannot help. Thanks for your report.
We can't do U-turns
Hi! I'm a wazer like you working on your report about U-turns. Waze does consider U-turns when preparing a route for you, but the app cannot yet give voice instructions for U-turns. Since this could make it hard for drivers to follow any route that includes U-turns, the editing community has decided to tell Waze that these U-turns are not allowed. This includes the U-turn that you wanted to make. One day, we hope Waze will improve this feature. Until then, I am sorry that I cannot identify any map fixes to help you. Thank you for your report.
We can't do "continue straight" (usually a followup response)
I've seen that too, and it can be confusing. The Waze app by intention has no "continue straight" voice instruction, to limit the distractions while you drive.
There is nothing we can do to the map to change this behavior. I am sorry I can't help. Thanks for your report.