New York/UR Project/UR guidance

We will use a 1-4-10 system for all URs which require User Input. This means that any UR which is closed as "Not Identified" will be open for at least 14 days after the first comment from an editor. If you need to ask more questions, you need to wait up to 14 days for a response to each question, so the UR might be open much longer. If you understand the solution for a UR immediately and do not need to ask questions, you may be able to close the UR the first time you look at it.

• We work as a team. Anyone may send a first response or reminder notice. If the problem is not identified and the reminder time has expired, anyone may close it. If we have a new idea, we discuss it with the other editor(s) working the UR.
• No automated responses. We prefer targetted, customized responses and questions.
• We always analyze a UR and all available clues before making our first response
• If editors need to discuss the analysis or approrpriate response to the reporter. We do not discuss in the UR.
• UR reporters and other editors are all respected members of the community and partners in closing URs. We treat everone with respect and courtesy. Even when they are wrong or make an unpleasant response. :)
• Always close with an appropriate, targetted comment thanking the UR reporter for helping with the map.

The 1-4-10 system for working on URs

When you can solve a UR without additional user input

• You OPEN a UR.
• You IDENTIFY the problem,
• You are able to SOLVE it
• LEAVE A COMMENT and click MARK as SOLVED and SAVE IT

URs that are not clear and you need information from the reporter

• Day 1:
  • You OPEN a UR.
  • You DO NOT HAVE ENOUGH INFORMATION to solve the problem,
  • ASK user for clarification
    • IF YOU GET AN ANSWER and need more information, return to the beginning of Day 1
    • IF YOU DO NOT GET AN ANSWER, wait until the 4th day and Go to Day 4
    • IF YOU CAN NOW SOLVE THE UR return to When you can solve a UR without additional user input
• Day 4:
  • IF it has been 4 DAYS SINCE THE REQUEST (the most recent comment will be from an editor)
  • SEND a REMINDER note to the user and wait for up to 10 more days
    • IF YOU GET AN ANSWER and need more information, return to the beginning of Day 1
    • IF YOU DO NOT GET AN ANSWER, Go to Day 14
    • IF YOU CAN NOW SOLVE THE UR return to When you can solve a UR without additional user input
• Day 14:
  • IF has been 10 DAYS SINCE THE REMINDER (there was no response to the most recent request and reminder)
    • IF YOU CANNOT SOLVE THE UR then LEAVE A COMMENT and click MARK as NOT IDENTIFIED and CLOSE IT
    • IF YOU ARE VERY SURE YOU HAVE SOLVED THE UR but were simply waiting for confirmation from the reporter LEAVE A COMMENT and click MARK as SOLVED and SAVE IT