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<!-- | <!-- This page is only transcluded into (displayed on) the main page for this state. See more detailed instructions below. --><noinclude>{{:USA/CommonState/ReturnPurge|{{SubPage2}}}}<br/></noinclude><!-- | ||
------ DO NOT MODIFY ABOVE THIS LINE -------- DO NOT MODIFY ABOVE THIS LINE ------> | |||
--><noinclude>{{:USA/CommonState/ReturnPurge|{{ | |||
-------------------- | === Working with URs === | ||
{{RootPage2}} has adopted a '''72hr/5 day''' standard when dealing with User Requests. | |||
[[Image:Request pin open-low.png|left]] Our goal is to respond to new URs within 72 hours. | |||
{{clear}} | |||
- | [[Image:Request pin open-med.png|left]] Fix the issue (if within our control), or solicit additional needed information from the reporter, and | ||
{{clear}} | |||
[[Image:Request pin open-high.png|left]] Resolve URs that have no response to comment in 5 days, or are completed. '''NEVER close a UR without leaving a closing comment''', even if it's something as simple as ''"No info received, closing."'' | |||
{{ | <!-- Approved by NNote, Arizona LC on 24 Nov, 2014 --> | ||
<br /> | |||
-- | When responding to URs, please remember the wise words of the scholar, ''brevity is the soul of wit.'' | ||
-- | |||
More than likely, the user is going to be reading your response in the Waze App, so try and keep it as short as possible, while still conveying the information, or request desired. | |||
Before working with URs, you should review the [[UR|Wiki documentation on URs]] and especially the section on [[UR#The resolution process / Etiquette|etiquette]]. | |||
[[File:Checkchat.jpg|thumb|right|Getting your attention]] | |||
=== Live Users === | |||
If you're editing in Arizona, we ask that you turn on the LIVE USERS layer in the editor. If you see another editor show up where you are editing, and move around you, please check WME Chat. Also, check and see if you have a Private Message (PM) in the Forum. | |||
There may be an issue with the area you're editing in, or what you are doing. | |||
Never Be Unreachable! | |||
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-- | ---- This page is only transcluded into (displayed on) the main page for this state. | ||
---- It directly follows the common guidelines applicable to all states. When this | |||
{{ | ---- page is present (even if blanked), it displaces any optional code that might be | ||
------------------------------------------------------------------------------------ | ---- in that section. | ||
-- | ---- If the original optional code from the main page for this section is still | ||
---- desired, it can be restored by adding the following code to the first line | |||
---- between the "DO NOT MODIFY" lines on this page: | |||
---- {{:USA/CommonState/Other|optional}} | |||
---- | |||
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---- If there will be a full page for this section, use code similar to the wording | |||
---- below to provide a hyperlink to that page. When creating the full page, use the | |||
---- link on the talk page to ensure the preload data is provided to help with | |||
---- formatting the page. Don't just use the red link from this section once it is | |||
---- saved. | |||
---- | |||
See [[{{BasePage2}}/Other]] for guidance in {{RootPage2}} that may not be universal to all other states. | |||
---- | |||
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---- This section has three possible purposes: | |||
---- 1. It is only providing a hyperlink to the full page for this section. | |||
---- 2. It is only providing some unique guidance for this state that differs from | |||
---- other states. | |||
---- 3. It is intentionally wiping out the general optional content for this section | |||
---- for this state. | |||
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Revision as of 22:52, 9 November 2016
Working with URs
PesachZ has adopted a 72hr/5 day standard when dealing with User Requests.
Our goal is to respond to new URs within 72 hours.
Fix the issue (if within our control), or solicit additional needed information from the reporter, and
Resolve URs that have no response to comment in 5 days, or are completed. NEVER close a UR without leaving a closing comment, even if it's something as simple as "No info received, closing."
When responding to URs, please remember the wise words of the scholar, brevity is the soul of wit.
More than likely, the user is going to be reading your response in the Waze App, so try and keep it as short as possible, while still conveying the information, or request desired.
Before working with URs, you should review the Wiki documentation on URs and especially the section on etiquette.
Live Users
If you're editing in Arizona, we ask that you turn on the LIVE USERS layer in the editor. If you see another editor show up where you are editing, and move around you, please check WME Chat. Also, check and see if you have a Private Message (PM) in the Forum.
There may be an issue with the area you're editing in, or what you are doing.
Never Be Unreachable!