Forms

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The following links are entry forms used to contact Waze or Champs for help regarding specific issues or requests.

NOTE: These forms should be used only for assistance pertaining to the specific issue or request of the entry form. If you need assistance with any issue that one of the forms here can not resolve, you can seek help in the Forum or by Contacting Waze Support.

Advertisement Pin Corrections

Note: New process released as of December 30, 2014 (2014-12-30).
If you find advertisment pins, in the app, that are wrong, either the location, name, or other details, they must be fixed by staff. You have two options;

• Make the adjustments to the place in WME (this will become a PUR regardless of your rank), and the Waze staff team will review it.
• Notify your local champ of the details, they can contact Waze staff directly. The Waze team monitors this so they can fix it, or report it to advertisers.

Exceptions

• In the US and Canada, use AdProblem form, unless you are an SM, CM, or champ. (As of 18 November 2015 (2015-11-18))

Note: The old form Advertisement pins requiring corrections is no longer active. Additional Info: Incorrect Advertisement Placement Report Form

Aerial Photograph Requests

Aerial Photograph Requests
A new program is being tested that links volunteer pilots with Waze volunteer map editors. The pilots submit aerial photographs of new and changing roads so that Waze users can have the most accurate and up-to-date driving navigation available. Additional Info: Aerial Photograph Requests

Area Manager Application - USA

Application for US Area Manager (new or expanded)
This form is intended for those who are already familiar with Waze map editing, the Waze wiki and the editing documentation it contains. Prospective editors should also be familiar with and already participating in the Waze forums. If you don't have this experience, we suggest that you take your time and become more familiar with editing the Waze map.
Additional Info: United States Area Manager Application

Banned/Flagged Account Restoration Form

Flagged accounts
Use this form to contact Waze if you believe your Waze account was wrongfully blocked.

Cities Form

City Merge/Change/Remove Form
Submit a request to Change City Name, Merge Cities, Delete City, Report Duplicate City & Smudged City. Note: There are 2 forms available to submit a request, please be sure to use the USA form for all requests in the United States, all others can use the All Requests Form.
Additional Info: Smudged Cities

Connected Citizens Program Form

Connected Citizens Program Inquiries
The Waze Connected Citizens program brings cities and citizens together to answer the questions “What’s happening, and where?” We exchange publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, we aggregate our partners' data on the Waze platform, resulting in one of the most succinct, thorough overviews of current road conditions today.

With the addition of city data, Wazers will be even safer on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for our government partners, publicly-available Waze data is a powerful tool to build more efficient cities. Real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there. In an era with smart phones, smart cars and smart homes, isn't it about time we start building smarter cities?
Additional Info: Connected Citizens Program

Formal Mentoring Requests

Formal Mentoring Application Form
Formal Mentoring in the USA is a one-on-one interaction between a Mentee and Mentor with specific objectives of increasing skill, editor level, and Waze Community participation. It entails a specific Mentee-Mentor pair who agree upon an objective, start, and end, this process needs a bit more coordination. It also requires commitment from both the Mentee and Mentor to complete the objective.
Additional Info: Mentoring/Formal/USA

Ghost Gas Stations

Ghost Gas Stations
If you discover a gas station appearing in Waze that does NOT have an associated landmark at that location, then you can report it here for Waze to fix manually
Additional Info: Ghost Gas Stations

Google Address Pin Adjustments

Google Address Pin Adjustment
Use this form to submit corrections to Google's Address Pin locations in Google Maps.
Additional Info: Google related address issues and Update Requests

Major Traffic Events Form

Mega Traffic Events
Use this form to share any major traffic event in your area, and the Waze team will make every effort to process the information provided. This form should only be used to report planned road closures, caused by major events.
Additional Info: Major Traffic Events (Waze) & Major Traffic Events (Forum)

Map Offsets in the Editor

Map offsets in the editor
Use this form whenever you notice an area in the Editor, with aerial images that are misaligned with the existing roads.

Places outdated in Google appearing in Waze

Places outdated in Google appearing in Waze Search Results
There is an ongoing issue regarding ‘Places’. In certain instances, search results display ‘Places’ that no longer exist. While these ‘Places’ do not exist on the Waze map any more, they are still in Google’s database. This causes search errors in countries where you get Google's results by default. We would like to fix this. Please submit examples of this issue to us using this form and we will do our best to correct it.

Report a Bug

Report a Bug
If you're experiencing crashes during navigation or any other bug, use this form to submit the bug to Waze.

Road Closures for All Editors - USA

Closures for All Editors - USA
Use this form to report construction work closures and emergency closures.
Additional Info: Road Closures Form for All Editors

Unlock Staff Locked Segments

Unlock Staff locked segments
When a segment(s) or object shows as locked by "Staff," no volunteer Waze editor can unlock or update this for you. The only way to get these resolved is to submit a Staff Unlock Request which is handled by Waze Support staff.
Additional Info: STAFF Unlock Requests