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== Update Requests == | == Update Requests == | ||
''THE FOLLOWING | ''THE FOLLOWING GUIDANCE IS A PENDING DRAFT AND IS STILL AWAITING FINALIZATION FROM STATE AND REGIONAL MANAGEMENT'' | ||
An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. For more information on Update Requests, please refer to the [[Update Requests in Waze Map Editor|Update Request Wiki Page]] | An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. For more information on Update Requests, please refer to the [[Update Requests in Waze Map Editor|Update Request Wiki Page]] This guidance is not a rule, but a recommendation and in some cases, Update Requests will need to be left open longer than the seven day timeframe. | ||
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=== Day 0 === | === Day 0 === | ||
At the earliest possible convenience for an editor, an editor should investigate the available resources shown from the data provided by Waze and other legal sources.(GPS Trace, Route, Location and GIS Maps) to determine if a valid error occurred and attempt to Solve the report if possible. If an error is not obvious, then the editor should comment on the UR seeking such information. The information in the original comment should contain: | At the earliest possible convenience for an editor, an editor should investigate the available resources shown from the data provided by Waze and other legal sources.(GPS Trace, Route, Location and GIS Maps) to determine if a valid error occurred and attempt to Solve the report if possible. If an error is not obvious, then the editor should comment on the UR seeking such information. This comment begins the 7 day waiting period. | ||
The information in the original comment should contain: | |||
*Approximate Location | *Approximate Location | ||
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=== Day 6 === | === Day 6 === | ||
Once the sixth day | Once the sixth day since the original comment, and there is no other comment from the reporter, the editor should politely remind the reporter that they only have 24 hours to comment on the report before it will be closed. | ||
"Hello! Sorry to bother you again. I have not received a response regarding your report. In order to investigate your report, I need further information. Please respond within 24 hours or your report will be closed as "not identified". Thanks! " | "Hello! Sorry to bother you again. I have not received a response regarding your report. In order to investigate your report, I need further information. Please respond within 24 hours or your report will be closed as "not identified". Thanks! " | ||
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"As we were not provided the requested information, we are unable to continue investigating this issue and are closing the report. Feel free to report map issues as you travel, but please understand that most issues require additional detail to investigate and resolve. Thanks!" | "As we were not provided the requested information, we are unable to continue investigating this issue and are closing the report. Feel free to report map issues as you travel, but please understand that most issues require additional detail to investigate and resolve. Thanks!" | ||
A UR which is closed due to inactivity should be closed as "Not Identified". | A UR which is closed due to inactivity should be closed as "Not Identified." | ||
A UR which is closed with a change to the map in any way, should be closed as "Solved." | |||
<!---- DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ---- | <!---- DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ---- | ||
Revision as of 16:50, 18 April 2016
Update Requests
THE FOLLOWING GUIDANCE IS A PENDING DRAFT AND IS STILL AWAITING FINALIZATION FROM STATE AND REGIONAL MANAGEMENT
An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. For more information on Update Requests, please refer to the Update Request Wiki Page This guidance is not a rule, but a recommendation and in some cases, Update Requests will need to be left open longer than the seven day timeframe.
In Idaho, we have "adopted" at 0/6/7 system for response to Update Requests. 0/6/7 is the short way of explaining the following.
Day 0
At the earliest possible convenience for an editor, an editor should investigate the available resources shown from the data provided by Waze and other legal sources.(GPS Trace, Route, Location and GIS Maps) to determine if a valid error occurred and attempt to Solve the report if possible. If an error is not obvious, then the editor should comment on the UR seeking such information. This comment begins the 7 day waiting period.
The information in the original comment should contain:
- Approximate Location
- 7 Day Comment Period
- Reply using Waze Inbox, not email.
- Editor Name (Optional)
- Editor Rank (Optional)
Example:
"Hello! Thanks for your report from X St and Y Ave. Unfortunately, no other details came through with your report. Please let us know any details that will help us identify and resolve the problem and we'll be glad to get this resolved for you!
Please reply within 7 days using the Inbox within the Waze app (do not reply to the e-mail itself). Thanks! "
-EditorName
Volunteer Map Editor
Day 6
Once the sixth day since the original comment, and there is no other comment from the reporter, the editor should politely remind the reporter that they only have 24 hours to comment on the report before it will be closed.
"Hello! Sorry to bother you again. I have not received a response regarding your report. In order to investigate your report, I need further information. Please respond within 24 hours or your report will be closed as "not identified". Thanks! "
-EditorName
Volunteer Map Editor
Day 7
URs may be closed due to lack of reporter response, provided at least 24 hours have elapsed since the Day 6 Reminder Message (Day 7 since original comment)
"As we were not provided the requested information, we are unable to continue investigating this issue and are closing the report. Feel free to report map issues as you travel, but please understand that most issues require additional detail to investigate and resolve. Thanks!"
A UR which is closed due to inactivity should be closed as "Not Identified." A UR which is closed with a change to the map in any way, should be closed as "Solved."