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Latest revision as of 23:58, 6 September 2022

The following links are entry forms used to contact Waze or Champs for help regarding specific issues or requests.

NOTE: These forms should be used only for assistance pertaining to the specific issue or request of the entry form. If you need assistance with any issue that one of the forms here can not resolve, you can seek help in the Forum.

Advertisement pin corrections

Form: Misplaced ad pins (support)

If you find incorrect advertisement pins in the app for the location, name, or other details, they must be fixed by Waze staff. As of 2017^[update], you have three options;

If the advertisement is associated with a locked Waze Place, make the adjustments to the place in WME (this will become a PUR regardless of your rank), and the Waze staff team will review it.
If the advertisement is not associated with a locked Waze Place, submit the Misplaced ad pins form. The Waze team monitors this so they can fix it or report it to advertisers.
If neither of the previous options resolve the issue in a reasonable amount of time, contact a Champ or your Regional Coordinator who can contact staff directly.

Aerial photograph requests

Form: Aerial Photograph Requests (forum)

A new program is being tested that links volunteer pilots with Waze volunteer map editors. The pilots submit aerial photographs of new and changing roads so that Waze users can have the most accurate and up-to-date driving navigation available.

Further information: Aerial Photograph Requests

Area Manager Application - USA

Application for US Area Manager (new or expanded)
This form is intended for those who are already familiar with Waze map editing, the Waze wiki and the editing documentation it contains. Prospective editors should also be familiar with and already participating in the Waze forums. If you don't have this experience, we suggest that you take your time and become more familiar with editing the Waze map.
Additional Info: United States Area Manager Application

Banned/Flagged Account Restoration Form

Flagged accounts
Use this form to contact Waze if you believe your Waze account was wrongfully blocked.

Cities Form

City Merge/Change/Remove Form
Submit a request to Change City Name, Merge Cities, Delete City, Report Duplicate City & Smudged City. Note: There are 2 forms available to submit a request, please be sure to use the USA form for all requests in the United States, all others can use the All Requests Form.
Additional Info: Smudged Cities

Waze for Cities Information (formerly Connected Citizens Program)

Waze for Cities Information and Application (formerly Connected Citizens Program)
The Waze Connected Citizens program brings cities and citizens together to answer the questions “What’s happening, and where?” We exchange publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, we aggregate our partners' data on the Waze platform, resulting in one of the most succinct, thorough overviews of current road conditions today.

With the addition of city data, Wazers will be even safer on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for our government partners, publicly-available Waze data is a powerful tool to build more efficient cities. Real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there. In an era with smart phones, smart cars and smart homes, isn't it about time we start building smarter cities?
Additional Info: Connected Citizens Program

Formal Mentoring Requests

Formal Mentoring Application Form
Formal Mentoring in the USA is a one-on-one interaction between a Mentee and Mentor with specific objectives of increasing skill, editor level, and Waze Community participation. It entails a specific Mentee-Mentor pair who agree upon an objective, start, and end, this process needs a bit more coordination. It also requires commitment from both the Mentee and Mentor to complete the objective.
Additional Info: Mentoring/Formal/USA

Ghost Gas Stations

Ghost Gas Stations
If you discover a gas station appearing in Waze that does NOT have an associated landmark at that location, then you can report it here for Waze to fix manually
Additional Info: Ghost Gas Stations

Google Address Pin Adjustments

Google Address Pin Adjustment
Use this form to submit corrections to Google's Address Pin locations in Google Maps.
Additional Info: Google related address issues and Update Requests

Major Traffic Events Form

Mega Traffic Events
Use this form to share any major traffic event in your area, and the Waze team will make every effort to process the information provided. This form should only be used to report planned road closures, caused by major events.
Additional Info: Major Traffic Events (Waze) & Major Traffic Events (Forum)

Map Offsets in the Editor

At one time, map offsets could be reported on a form that was sent to Google to be reviewed. This is a condition where the WME aerial images were not well aligned with the existing roads. That form is no longer in use based on this forum post.

Places outdated in Google appearing in Waze

Places outdated in Google appearing in Waze Search Results
There is an ongoing issue regarding ‘Places’. In certain instances, search results display ‘Places’ that no longer exist. While these ‘Places’ do not exist on the Waze map any more, they are still in Google’s database. This causes search errors in countries where you get Google's results by default. We would like to fix this. Please submit examples of this issue to us using this form and we will do our best to correct it.

Report a Bug

Report a Bug
If you're experiencing crashes during navigation or any other bug, use this form to submit the bug to Waze.

Road Closures for All Editors - USA

Closures for All Editors - USA
Use this form to report construction work closures and emergency closures.
Additional Info: Road Closures Form for All Editors

Unlock Staff Locked Segments

Unlock Staff locked segments
When a segment(s) or object shows as locked by "Staff," no volunteer Waze editor can unlock or update this for you. The only way to get these resolved is to submit a Staff Unlock Request which is handled by Waze Support staff.
Additional Info: STAFF Unlock Requests

@@ Line 3: / Line 3: @@
 The following links are entry forms used to contact Waze or Champs for help regarding specific issues or requests.
-'''{{Red|NOTE:}}''' These forms should be used only for assistance pertaining to the specific issue or request of the entry form. If you need assistance with any issue that one of the forms here can not resolve, you can seek help in [http://www.waze.com/forum/index.php the Forum] or by [http://www.waze.com/support/question Contacting Waze Support].
+'''{{Red|NOTE:}}''' These forms should be used only for assistance pertaining to the specific issue or request of the entry form. If you need assistance with any issue that one of the forms here can not resolve, you can seek help in [http://www.waze.com/forum/index.php the Forum].
-====Advertisement Pins Requiring Corrections====
+====Advertisement pin corrections====
-[http://www.waze.com/forum/viewtopic.php?f=8&t=34581 Incorrect advertisement placement report forms] <br>
+{{Anchor|Advertisement Pin Corrections (Obsolete)|Advertisement Pin Corrections}}
-If you've seen a pin for a business that's placed some distance away from the actual location, or if that particular branch closed down, use this form to report it.
+{{:Forms/Advertisement pin corrections}}
+====Aerial photograph requests====
+{{anchor|Aerial Photograph Requests}}
+{{hatnote|1= Form: [http://www.waze.com/forum/viewtopic.php?f=8&t=109167 Aerial Photograph Requests]
+(forum)}}
+A new program is being tested that links volunteer pilots with Waze volunteer map editors. The pilots submit aerial photographs of new and changing roads so that Waze users can have the most accurate and up-to-date driving navigation available.
+{{further|Aerial Photograph Requests}}
 <!-- Added 2014-10-19 -->
 ====Area Manager Application - USA====
-[http://docs.google.com/forms/d/1VZ04DK2UWST7wNBfOuiRI6fyZLkBh_BBo2nn3QtXvo0/viewform Application for US Area Manager (new or expanded)]<br>This form is intended for those who are already familiar with Waze map editing, the Waze wiki and the editing documentation it contains. Prospective editors should also be familiar with and already participating in the Waze forums. If you don't have this experience, we suggest that you take your time and become more familiar with editing the Waze map.<br>
+[https://docs.google.com/forms/d/1NrgvAIVnDuTfccjT13E_IrNUtjU9YnyyM9kVfEURKNM/viewform?c=0&w=1 Application for US Area Manager (new or expanded)]<br>This form is intended for those who are already familiar with Waze map editing, the Waze wiki and the editing documentation it contains. Prospective editors should also be familiar with and already participating in the Waze forums. If you don't have this experience, we suggest that you take your time and become more familiar with editing the Waze map.<br>
-SEE: [http://www.waze.com/forum/viewtopic.php?f=645&t=45898 United States Area Manager Application]
+Additional Info: [http://www.waze.com/forum/viewtopic.php?f=645&t=45898 United States Area Manager Application]
 <!-- Added 2014-10-19 -->
+====Banned/Flagged Account Restoration Form====
+[http://support.google.com/waze/answer/6086829?hl=en Flagged accounts]<br>Use this form to contact Waze if you believe your Waze account was wrongfully blocked.
+<!-- Added 2014-11-26 -->
 ====Cities Form====
-[http://docs.google.com/forms/d/1jP38BrXfr9VUAk1V1D34MUZCuWPuuFr8LTrVNhR4W_8/viewform City Merge/Change/Remove Form]<br>Submit a request to Change City Name, Merge Cities, Delete City, Report Duplicate City & Smudged City. '''Note:''' There are 2 forms available to submit a request, please be sure to use the USA form for all requests in the United States, all others can use the All Requests Form.<br>
+[https://docs.google.com/forms/d/e/1FAIpQLSd4CVeM2SNVCXQc04ufeOnXRgIMyAVcRKSrIKScrgbJLPJCkw/viewform City Merge/Change/Remove Form]<br>Submit a request to Change City Name, Merge Cities, Delete City, Report Duplicate City & Smudged City. '''Note:''' There are 2 forms available to submit a request, please be sure to use the USA form for all requests in the United States, all others can use the All Requests Form.<br>
-SEE: [[Smudged_city|Smudged Cities]]
+Additional Info: [[Smudged_city|Smudged Cities]]
 <!-- Added 2014-10-19 -->
-====Closures for All Editors - USA====
+====Waze for Cities Information (formerly Connected Citizens Program)====
-[http://docs.google.com/forms/d/1oGINt4UEkBV0Par5VCingXzTZpJq9KjG8GbZpGqbRow/viewform Closures for All Editors - USA]<br>Use this form to report construction work closures and emergency closures. <br>
+[https://www.waze.com/ccp/ Waze for Cities Information and Application (formerly Connected Citizens Program)]<br>The Waze Connected Citizens program brings cities and citizens together to answer the questions “What’s happening, and where?”  We exchange publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, we aggregate our partners' data on the Waze platform, resulting in one of the most succinct, thorough overviews of current road conditions today.
-SEE: [http://www.waze.com/forum/viewtopic.php?f=129&t=102605 Road Closures Form for All Editors]
+<br>
-<!-- Added 2014-10-19 -->
+<br>
+With the addition of city data, Wazers will be even safer  on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for our government partners, publicly-available Waze data is a powerful tool to build more efficient cities. Real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there. In an era with smart phones, smart cars and smart homes, isn't it about time we start building smarter cities?<br>
+Additional Info: [[Connected Citizens Program]]
+<!-- Added 2014-12-17 -->
 ====Formal Mentoring Requests====
 [http://docs.google.com/forms/d/1B3bvjTYsO1r5GOxaXB1x9nN0AG5bY7OZFv_6WJ12wm0/viewform Formal Mentoring Application Form]<br>Formal Mentoring in the USA is a one-on-one interaction between a Mentee and Mentor with specific objectives of increasing skill, editor level, and Waze Community participation. It entails a specific Mentee-Mentor pair who agree upon an objective, start, and end, this process needs a bit more coordination. It also requires commitment from both the Mentee and Mentor to complete the objective.<br>
-SEE: [[Mentoring/Formal/USA|Mentoring/Formal/USA]]
+Additional Info: [[Mentoring/Formal/USA|Mentoring/Formal/USA]]
 <!-- Added 2014-10-19 -->
 ====Ghost Gas Stations====
 [http://docs.google.com/forms/d/1aYHF0nm5Uktb8P7glUD3HQvmjUzU0ckxTxiH0_GQgCI/viewform Ghost Gas Stations]<br>If you discover a gas station appearing in Waze that does NOT have an associated landmark at that location, then you can report it here for Waze to fix manually<br>
-SEE: [http://www.waze.com/forum/viewtopic.php?t=72421 Ghost Gas Stations]
+Additional Info: [http://www.waze.com/forum/viewtopic.php?t=72421 Ghost Gas Stations]
 <!-- Added 2014-10-19 -->
 ====Google Address Pin Adjustments====
-[http://docs.google.com/forms/d/1bpxf3n_c2c63oQzojwVX2PVohuMtiXLL9z6snld-Wyo/viewform Google Address Pin Adjustment]<br>Use this form to submit corrections to Google's Address Pin locations.<br>
+[http://docs.google.com/forms/d/1bpxf3n_c2c63oQzojwVX2PVohuMtiXLL9z6snld-Wyo/viewform Google Address Pin Adjustment]<br>Use this form to submit corrections to Google's Address Pin locations in Google Maps.<br>
-SEE: [http://www.waze.com/forum/viewtopic.php?f=622&t=104617 Google related address issues and Update Requests]
+Additional Info: [http://www.waze.com/forum/viewtopic.php?f=622&t=104617 Google related address issues and Update Requests]
 <!-- Added 2014-10-19 -->
 ====Major Traffic Events Form====
 [http://www.waze.com/forum/viewtopic.php?f=815&t=76775 Mega Traffic Events]<br>Use this form to share any major traffic event in your area, and the Waze team will make every effort to process the information provided. This form should only be used to report planned road closures, caused by major events.<br>
-SEE: [http://www.waze.com/events Major Traffic Events (Waze)] & [http://www.waze.com/forum/viewforum.php?f=815 Major Traffic Events (Forum)]
+Additional Info: [http://www.waze.com/events Major Traffic Events (Waze)] & [http://www.waze.com/forum/viewforum.php?f=815 Major Traffic Events (Forum)]
 <!-- Added 2014-10-19 -->
-====Unlock Staff Locked Segments====
+====Map Offsets in the Editor====
-[http://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dGlLcFd1V1dkZW41Y0lKMTJMaXZTUEE6MQ Unlock Staff locked segments]<br>UWhen a segment(s) or object shows as locked by "Staff," no volunteer Waze editor can unlock or update this for you. The only way to get these resolved is to submit a Staff Unlock Request which is handled by Waze Support staff.<br>
+At one time, map offsets could be reported on a form that was sent to Google to be reviewed. This is a condition where the WME aerial images were not well aligned with the existing roads. That form is no longer in use based on [https://www.waze.com/forum/viewtopic.php?p=1452510#p1452510 this forum post].
-SEE: [http://www.waze.com/forum/viewtopic.php?f=622&t=45264 STAFF Unlock Requests]
+<!-- Added 2014-10-19; updated 2022-09-06 -->
+====Places outdated in Google appearing in Waze====
+[http://www.waze.com/forum/viewtopic.php?f=8&t=105736 Places outdated in Google appearing in Waze Search Results]<br>There is an ongoing issue regarding ‘Places’. In certain instances, search results display ‘Places’ that no longer exist. While these ‘Places’ do not exist on the Waze map any more, they are still in Google’s database. This causes search errors in countries where you get Google's results by default. We would like to fix this. Please submit examples of this issue to us using this form and we will do our best to correct it.<br>
 <!-- Added 2014-10-19 -->
-https://www.waze.com/forum/viewtopic.php?f=8&t=105736 Places outdated in Google appearing in Waze search results
+====Report a Bug====
+[https://support.google.com/waze/troubleshooter/6206863?hl=en&ref_topic=6086975 Report a Bug] <br>
+If you're experiencing crashes during navigation or any other bug, use this form to submit the bug to Waze.
+<!-- Added 2014-11-26 -->
-https://www.waze.com/forum/viewtopic.php?f=8&t=109167 Aerial Photograph Requests
+====Road Closures for All Editors - USA====
+[http://docs.google.com/forms/d/1oGINt4UEkBV0Par5VCingXzTZpJq9KjG8GbZpGqbRow/viewform Closures for All Editors - USA]<br>Use this form to report construction work closures and emergency closures. <br>
+Additional Info: [http://www.waze.com/forum/viewtopic.php?f=129&t=102605 Road Closures Form for All Editors]
+<!-- Added 2014-10-19 -->
+====Unlock Staff Locked Segments====
+[http://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dGlLcFd1V1dkZW41Y0lKMTJMaXZTUEE6MQ Unlock Staff locked segments]<br>When a segment(s) or object shows as locked by "Staff," no volunteer Waze editor can unlock or update this for you. The only way to get these resolved is to submit a Staff Unlock Request which is handled by Waze Support staff.<br>
+Additional Info: [http://www.waze.com/forum/viewtopic.php?f=622&t=45264 STAFF Unlock Requests]
+<!-- Added 2014-10-19 -->
-https://www.waze.com/forum/viewtopic.php?f=8&t=92201 Map offsets in the editor
+[[Category:Community Administration]]
+[[Category:Review section headings]]