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=== Team UR Handling ===
=== Team UR Handling ===
In Indiana, we generally work as a team. URs are not owned by the first responder. If another editor has first hand knowledge of the issue and can make the necessary corrections to the map to solve the reported issue, they are free to do so.  Editors must comment on a UR when closing them, even if the editor is the original reporter.


When a UR does not contain enough information or the fix is not obvious, Indiana has adopted the 1/4/8 system for response to Update Requests. 1/4/8 is the short way of explaining the following.
2015-06-06: The Great Lakes Region has standardized on a UR response system after extended discussion in the [https://www.waze.com/forum/viewtopic.php?f=943&t=137036 forum].
==== Day 1 ====
Within 24 hours (1 day) after an Update Request has been submitted, an editor should provide a response to the Update Request to get the process started. This starts a seven day clock.


==== Day 4 ====
=== Overview ===
If the reporter has not commented after 3 days (4 days since initial comment) a message should be sent reminding the reporter that we need more information about the problem they encountered to fix the issue.


Example
NOTE: all day values are relative to the date the FIRST editor response is sent to the reporter.


"''Just a reminder: We have not received a response on your report. If we don't hear back from you soon we will infer everything is okay and close the report. Thanks!''"
'''Response Timeline'''
* '''Day 0''': the first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution
* '''Day 4+''': polite reminders should be sent to reporters who have not responded to the initial request for information at any time, provided at least four full days have elapsed since the initial response was sent.
* '''Day 8+''': URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent
'''Shared Ownership:'''
* All editors are considered to have equal ownership of and responsibility for all URs in the Great Lakes Region.
* All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere to the minimum time spacing guidance between responses.
* All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time
'''Notes:'''
* The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly
* While strongly recommended, it is not required to send the followup message.


==== Day 8 ====
=== Process Chart ===
If the reporter still has not commented after 4 more days (8 days since initial comment) a message should be sent telling the reporter that we were unable to fix the problem and this report is being closed.  The Update Request then needs to be closed as Not Identified.


Example
[[File:GLR_-_UR_Process_20150606.png|800px]]
 
"''The problem was unclear and volunteers didn't receive a response so we are closing this report. As you travel, please feel welcome to report any map issues you encounter. Thanks!''"
 
=== Old User Reports ===
The 1/4/8 rule has been very successful in our busy areas with editors maintaining them. There are some areas outside of our reach and occasionally as we venture off the beaten path, we come across a report that has been there for quite some time.  We feel these reports are as valid as the reports opened yesterday and they should be given the same courtesy of response as new reports. Give the reporter a chance to respond and try to recruit a new editor at the same time!
 
Example:
 
"''Sorry for the delay - we need some Wazers to help out in this area! See https://wiki.waze.com/wiki/Waze_Map_Editor/Welcome''"
 
If they let you know too much time has passed and they do not recall the issue, it can be closed if the problem can not be spotted. If the user does not respond, use the 1/4/8 rule.


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Latest revision as of 03:07, 16 February 2017


INDOT posts road closures and road reports to the Indiana Traveler Information.

Indianapolis maintains their own Road and Street Closures page.

Indiana Department of Transportation (INDOT) maintains a listserv for their projects and closures: INDOT Projects and Closures Mail List .

Major Construction Projects

The Louisville-Southern Indiana Ohio River Bridges Project

I-69 status for Indiana

A few more Major projects currently in Indiana


Update Requests

An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. See update requests for more information.

Team UR Handling

2015-06-06: The Great Lakes Region has standardized on a UR response system after extended discussion in the forum.

Overview

NOTE: all day values are relative to the date the FIRST editor response is sent to the reporter.

Response Timeline

  • Day 0: the first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution
  • Day 4+: polite reminders should be sent to reporters who have not responded to the initial request for information at any time, provided at least four full days have elapsed since the initial response was sent.
  • Day 8+: URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent

Shared Ownership:

  • All editors are considered to have equal ownership of and responsibility for all URs in the Great Lakes Region.
  • All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere to the minimum time spacing guidance between responses.
  • All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time

Notes:

  • The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly
  • While strongly recommended, it is not required to send the followup message.

Process Chart