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'''Response Timeline''' | '''Response Timeline''' | ||
* '''Day 0''': the first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution | * '''Day 0''': the first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution | ||
* '''Day 4+''': polite reminders should be sent to reporters who have not responded to the initial at any time, provided at least four full days have elapsed since the initial response was sent | * '''Day 4+''': polite reminders should be sent to reporters who have not responded to the initial request for information at any time, provided at least four full days have elapsed since the initial response was sent. | ||
* '''Day 8+''': URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent | * '''Day 8+''': URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent | ||
'''Shared Ownership:''' | '''Shared Ownership:''' | ||
* All editors are considered to have equal ownership of and responsibility for all URs in the Great Lakes Region. | * All editors are considered to have equal ownership of and responsibility for all URs in the Great Lakes Region. | ||
* All editors, regardless if they have worked the UR previously, may send any of the responses | * All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere to the minimum time spacing guidance between responses. | ||
* All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time | * All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time | ||
'''Notes:''' | '''Notes:''' | ||
* The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly | * The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly | ||
* While strongly recommended, it is not required to send the followup message. | * While strongly recommended, it is not required to send the followup message. | ||
=== Process Chart === | |||
[[File:GLR_-_UR_Process_20150606.png|800px]] | |||
<!---- DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ---- | <!---- DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ------ DO NOT MODIFY BELOW ---- | ||
Latest revision as of 03:58, 16 February 2017
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See USA/Great Lakes/Closures for guidance in Great Lakes that may not be universal to all other states and territories.
Update Requests
2015-06-06: The Great Lakes Region has standardized on a UR response system after extended discussion in the forum.
Overview
NOTE: all day values are relative to the date the FIRST editor response is sent to the reporter.
Response Timeline
- Day 0: the first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution
- Day 4+: polite reminders should be sent to reporters who have not responded to the initial request for information at any time, provided at least four full days have elapsed since the initial response was sent.
- Day 8+: URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent
Shared Ownership:
- All editors are considered to have equal ownership of and responsibility for all URs in the Great Lakes Region.
- All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere to the minimum time spacing guidance between responses.
- All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time
Notes:
- The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly
- While strongly recommended, it is not required to send the followup message.
Process Chart
