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(New page: * You can [mailto:alpha@waze.com email Waze] and get a reply within one working day (allow for different time zones) * Replies may be basic but in most cases a comprehensive and complete s...)
 
 
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* You can [mailto:alpha@waze.com email Waze] and get a reply within one working day (allow for different time zones)
#REDIRECT [[Frequently Asked Questions (FAQ)#How_do_I_get_support_for_my_Waze_question.3F]]
* Replies may be basic but in most cases a comprehensive and complete solution
* Make sure to include your Waze username, your phone model and the Waze app version
* A [[Superpermalink]] to the area and route on the Livemap or Cartouche are often very helpful
* Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together
* Please describe what you expect to happen, and describe what actually happened
* Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed

Latest revision as of 09:47, 24 November 2016

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