Email Waze with your problem: Difference between revisions Discussion View history

Latest revision as of 09:47, 24 November 2016

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-* As a first step, try asking our system your question on www.waze.com/support
+#REDIRECT [[Frequently Asked Questions (FAQ)#How_do_I_get_support_for_my_Waze_question.3F]]
-* If you don't get an appropriate answer, you can use the link to ask an agent by email
-* Replies may be basic but in most cases a comprehensive and complete solution
-* Make sure to include your Waze username, your phone model and the Waze app version
-* A [[Map_Editing#To_get_the_SuperPermalink:|Superpermalink]] to the area and route on the Livemap or Cartouche are often very helpful
-* Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together.
-* Please describe what you expect to happen, and describe what actually happened
-* Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed