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| * As a first step, try asking our system your question on www.waze.com/support
| | #REDIRECT [[FAQ#How_do_I_get_support_for_my_Waze_question.3F]] |
| * You can [mailto:support@waze.com email Waze] and get a reply
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| * Replies may be basic but in most cases a comprehensive and complete solution
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| * Make sure to include your Waze username, your phone model and the Waze app version
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| * A [[Map_Editing#To_get_the_SuperPermalink:|Superpermalink]] to the area and route on the Livemap or Cartouche are often very helpful
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| * Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together.
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| * Please describe what you expect to happen, and describe what actually happened
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| * Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed
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