Waze West Virginia Google Hangout
We have created a Google Hangout (GHO) just for West Virginia. The GHO is where you can go to interact and chat with fellow editors along with your Area and State Managers. It will give you good insight into the best practices and policies in regard to map editing plus give an easy, convenient way for editors to stay in touch, ask questions (any questions, we all started at Rank #1 at some point), request downlocks or review of your work and get Peer-to-Peer Mentoring.
If you are editing in West Virginia please join us on the WV Editor Hangout. You can join easily with this link.
West Virginia User Report Management
Response Timeline
(NOTE: all day values are relative to the date the FIRST editor response is sent to the reporter)
Day 0
The first editor who is able to respond to a User Report (UR) should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it "Solved". If more information from the reporter is required to make progress towards closure, a response should be sent to the reporter containing the information needed for resolution.
Day 4+
Polite reminders should be sent to reporters who have not responded to the initial request for information at any time, provided at least four full days have elapsed since the initial response was sent
Day 8+
URs may be noted as closed due to lack of reporter response at any time, provided at least four full days have elapsed since the followup message was sent. These need to be marked as "Not Identified" and a brief comment sent.
Shared Ownership
All editors are considered to have equal ownership of and responsibility for all URs in West Virginia. All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere to the minimum time spacing guidance between responses. All editors are explicitly encouraged to attempt to resolve URs at any point during their lifecycle, even if others happen to be actively working it at the same time.
Notes
The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits; experience has reliably shown that UR response rates are much higher when editors are able to send responses promptly. The 4+ day followup / reminder has shown remarkable improvement in reporter responses everywhere that it has been implemented.
The script URComments streamlines the process of responding to a UR and provides comments based on the UR type and can be edited prior to sending to fit your needs.