Standard Responses:
Standard Responses [SRs] are used when working with Update Requests [URs] in the Waze Map Editor [WME]. These are intended to offer general guidance to help editor's effectively communicate with reporters in a productive manner. These can also be modified to fit your specific situations.
Greeting:
When to use: Used to start the conversation with a reporter, in the UR that contains to little detail, as well as those URs that contain "N/A" or are "blank".
- Thanks for the report! Can you provide specific information about this error?
Reminder:
When to use: When you have sent an initial request for additional information, and the reporter has not yet replied. The specific amount of time between the initial request and the reminder varies between regions, so check for local guidance.
- "Hi There! We would like to try to correct this issue for you, but we need more specific information about it. If it can't be corrected, then it will have to be left incomplete and this report will be closed.
No Response/ Closing:
When to use
- No recent activity - No new information - Closing as Not Identified
Issue Solved:
When to use
- Appropriate data updated. This should appear in the Waze app in the next several days. Please open a new report if there are any additional issues. Thanks!
Restrictions [Weight/Height/Width/Vehicle Type]:
When to use: When you get a report offering this sort of data, we want to collect any data made available, but also help the reporter understand they won't see it currently in use in the Waze app.
- Updated the appropriate data. NOTE: Waze does NOT currently use this type of data. Please continue to send reports with this sort of information so the data will be available to Waze when it does add that feature. Thanks!
Generic XXXXX:
When to use
- All relevant MAP DATA has been reviewed, and at this time there is no obvious solution to this error. This report will be closed as "Not Identified". Please continue to report any additional issues. Thanks! SMCM
Restrictions [Weight, Height, Width, Veh Class]:
When to use
- Thanks for the info on the restriction(s). Please continue to send in new reports wherever you see them. Waze is collecting this sort of data for future use. However the current version of the APP does NOT yet use this data when selecting a route. Please remember to watch for posted signage and follow local laws. SMCM