Delays due to server problems
The times listed below assume Waze is functioning normally. At the moment, normal is still below Waze's target times and this is reflected in the range of times given. At times, service can drop significantly below normal and the times will become much longer. Check on the Waze Service Status before complaining about delays.
Map updates
When you start your Waze client device it will attempt to connect to the Waze servers. If it fails it will periodically retry. While disconnected you have access to cached maps and some cached routing information. The client can also do its own routing, but it does not include road speeds and the estimated times are completely wrong.
When connected Waze will, if necessary update the client map against the Live Map. If you plot a route, it will also make any map updates along the route.
Traffic notifications
Traffic notifications come to your client in real time. These include traffic speeds and accident reports. Waze may automatically generate a new route based on such traffic speed reports.
Update Requests
Update requests appear on Cartouche in real time.
Editing the map in Cartouche
Unless you become an Area Manager you can only edit the map up to 1 mile (1.6knm) from where you have driven. Permission to edit does not happen immediately. It is usually two days after your route appears in My Dashboard
Your routes
When you travel your route is recorded and can be viewed in the My Dashboard section of the Waze website. "Your recent routes" section is labelled with the server time of the last update. It typically takes 3 days for your routes to appear. Substantially longer times may occur when Waze is dealing with more urgent problems.
New roads
If you record a new road it will first appear as a red line on your client device. It will not be visible appear in Cartouche as a new road until about the same time it appears as a recent route on My Dashboard. That is, typically about 3 days. The red line roads will disappear from your client device after a week at most.
Once a road is edited and confirmed in Cartouche, or any other changes are made, these changes are periodically transferred to the Live Map. This usually happens every 2-5 days. If Waze is having problems, this can be substantially longer. Even though the change has been made in Cartouche it will not show in the Live Map until a batch transfer is made by Waze. The Live Map shows the server date of when the last batch transfer was made from Cartouche
Even when the Live Map is updated it takes another day for the routing server to fully update to reflect the changes. So you can see new roads, and navigate to them by choosing them as a destination, but you cannot find them as a location. And routing may be poor or fail, until the routing server processes the new changes.
In summary: If you record a new road, expect to wait 3 days for it to appear on Cartouche. Expect another 5 days for it to appear on the live map and another day until you can route to it. A nine day wait is typical. It may be longer. It is still a faster updating process than any other GPS navigation device.
Points
When your client device connects to Waze it retrieves your current points from the Waze points table. As you gain points while driving, your client device updates your points, and tries to send them to the Waze server. The Waze server holds these updates and adds them to the points table once a day.
Your client device will estimate how many points you earn, but may give you points that you shouldn't receive. For example, you may earn points by road-munching an unconfirmed road, but in fact someone else drove it an hour earlier. The Waze server will sort that out, and the points your phone gave you provisionally will disappear when you get an update from the server.
If you restart Waze it will download the current points from the Waze points table again, without the updates. It will appear as though your points have been lost. New points will continue to be added. At the end of the day, the Waze server will process all the points updates and your total will be as it should.
Munching Roads
Even after your route is can be viewed in the My Dashboard section, an unconfirmed road you have driven over as may still appear as a pacman-road. It is usually 2 days, but can be up to a week, before the road on your client map will lose the dots with the status of a confirmed road.
Loss of information
There are reports of permanent losses of points and missing road updates and missing routes. Many of these are resolved by the passage of time.
There have been some genuine losses but they seems to be small and few and seem to be less common as Waze develops.
City Names and Boundaries
In Cartouche you can see faint gray areas marking the boundaries of a city. These areas are calculated automatically from the position of roads labelled with those cities. These boundaries are updated within a couple of days of the Live Map being updated. The city name will appear at a point central to all these roads. When a city is first being mapped, and roads leading to the city have the city name, the placement of the city name will not be accurate and will even move as you change your location and zoom level. This becomes fixed as more roads, closer together, are given the city name.
If you are editing the roads for a new city, you will need to have at least 20 streets with the city name, before the city name will appear. You can expect a few days delay between seeing the street names appear on the map and your city name appearing.
Automatic road updates by Waze
With enough wazers driving along a route, Waze will automatically learn and apply corrections. Road layout will improve, roads will change from two-way to one-way or from one-way to two-way, and Waze will learn what turns are permitted at junctions.
But to avoid errors due to inaccurate GPS measurements (especially in cities), and a few incidents of driver error (illegal turns or going the wrong way down a one-way street), Waze is conservative and requires a large number of accurate driving tracks before making a change. Between 20 and 100 trips accurately recorded seem to be enough to trigger Waze to make an automatic update to the roads.
So the more wazers, the faster this will happen.