- You can email Waze and get a reply within one working day (allow for different time zones)
- Replies may be basic but in most cases a comprehensive and complete solution
- Make sure to include your Waze username, your phone model and the Waze app version
- A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
- Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together
- Please describe what you expect to happen, and describe what actually happened
- Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed