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| =Update Request Resolution Policy= | | =CT To Do List= |
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| Connecticut follows the USA standard for Update Requests (URs) outlined [[Update Requests in Waze Map Editor|HERE]]. Following are expanded guidelines for managing the lifecycle of a UR in Connecticut.
| | CT keeps an active list of active projects and associated tasks which need to be addressed across the state by editors. All editors are welcome to browse the list of activities and work on them as time allows. This list is updated and prioritized by senior CT editors and SMs, please contact XX with any suggestions or recommendations. |
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| ===Update Request Lifecycle=== | | ===To Do Categories=== |
| Connecticut has adopted a '''1/4/7 day''' schedule when responding to Update Requests.
| | CT To Do List items fall under 4 categories: |
| | * Waze new feature rollouts |
| | * Update Request Followups |
| | * Map Error Followups |
| | * Statewide Projects |
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| [[Image:Day1.png|left]] Our goal is to respond to new URs within 24 hours. If the solution is obvious, fix the issue, leave a comment, and close out the report as '''"Solved"'''. Otherwise, if there's '''ANY''' ambiguity to the problem, leave a comment asking for further clarification. This starts the UR response clock as '''Day 1.'''{{clear}}
| | ===To Do Prioritization=== |
| | CT To Do List items are reviewed and prioritized by determining the number of end users benefited by a task and how it impacts the successful use of the app. |
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| [[Image:Day4.png|left]] If the reporter hasn't responded within '''4 days''' of the initial comment, leave a reminder comment that additional information is required to resolve the report and it will be closed soon if there is no response.
| | ===CT To Do List=== |
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| If the reporter replies with the required information, the issue is resolved and the report is closed as appropriate. If further clarification is still required, the response clock starts over at '''Day 1''' as the editor awaits new information. {{clear}}
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| [[Image:Day7.png|left]] If the reporter does not responded after '''7 days from the initial editor comment''', leave a comment letting the reporter know the UR is being closed, and save the report as '''"Not identified".'''
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| If you find a UR which is '''older than 7 days''' which has '''not been touched by another editor''' but requires additional information to resolve, apologize for the late response and ask if the reporter still remembers the problem and can clarify. This starts the UR response clock as '''Day 1.''' {{clear}}
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| ===Update Request Ownership=== | |
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| * All editors are considered to have equal ownership and responsibility for all URs in the State of Connecticut.
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| * All editors are encouraged to attempt to resolve URs at any point during their lifecycle, provided the response time guidance is followed, even if other editors happen to be actively working the report.
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| * If an editor has asked for clarification and received a response from the reporter, as a courtesy, please give the initial editor a few days to work on a resolution before taking over the UR.
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| ===Things to remember===
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| * '''The main objective is to resolve legitimate map issues''', not just to close URs. Take the time to understand the issue and ensure the reporter has the allotted time to respond.
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| * Even though you may be a volunteer editor, you still represent Waze; be professional and objective with your responses.
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| *Keep responses short; some folks might be responding in the Waze app and reading long responses can be a pain!
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| * You should always leave a comment on a UR, even if you're just closing out old reports.
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| * Plugins such as URO+, UR Comments, and UR-MP Tracking can make responding to URs much easier. Check them out!
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| * Be sure to review the Wiki documentation on Handling Update Requests, especially the section about Response Etiquette.
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CT To Do List
CT keeps an active list of active projects and associated tasks which need to be addressed across the state by editors. All editors are welcome to browse the list of activities and work on them as time allows. This list is updated and prioritized by senior CT editors and SMs, please contact XX with any suggestions or recommendations.
To Do Categories
CT To Do List items fall under 4 categories:
- Waze new feature rollouts
- Update Request Followups
- Map Error Followups
- Statewide Projects
To Do Prioritization
CT To Do List items are reviewed and prioritized by determining the number of end users benefited by a task and how it impacts the successful use of the app.
CT To Do List
