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'''Area Managers - the complete how to guide '''
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''From the Waze Area_Manager_101.doc''
<center>[[Main_Page#Area Manager FAQ|Back to Area Manager FAQ]]</center>
=Introduction and Thank You=


Thank you for becoming a Waze Area Manager.  Because of people just like you, Waze will only get better and better. You are a critical success factor for Waze.  We really appreciate your help.
<center>'''The Area Managers complete How-to guide'''</center>
{{Red|''Note: The information below is in the process of being updated to reflect the current Waze Map Editor interface. The principals are the same though.''}}


Please read all the information in this wiki Area Manager FAQ section, view the videos, add your questions and comments to the [http://www.waze.com/forum/ Forum].  Feel free to send private messages to other registered area managers in your city  by using the [http://www.waze.com website]or [mailto:alpha@waze.com email us]. Or, update the wiki with things you have learned.


But, we have one big request for you.  Please be patient. [https://world.waze.com/livemap/?zoom=6&lat=41.84901&lon=12.54167&layers=BTTTT Rome]  wasn’t built, or mapped, in a day.  It will take time to get this done.  Time to build the maps, detect the errors, fix the errors and also build the critical mass of wazers so that real time reporting from the highways provides important early warning data.
As an area manager, we know it will sometimes be frustrating for you, and we ask you also be patient with us.  At times, it may take a few days to see your map corrections in the cell phone client, but they will appear.  So keep making those corrections.  We are growing fast, struggling with the growth, but we are looking forward to a bright future, all thanks to you.


P.S. In case you would like to be an area manager, all you need to do is send us an email at [mailto:alpha@waze.com alpha@waze.com] with your Waze username, your email address, and a [[Cartouche - Update map#Super Permalink|Super Permalink]] on the update map screen of the area you want to help fix.
== Not an Area Manager but want to be one? ==


P.P.S. Be sure to check out our new 2 hour map editing [http://www.waze.com/webinar/ webinars], too.
The target audience for this page are people exactly like you that have met the prerequisites and have already been appointed as an Area Manager.


=Update requests=
Please visit the [[Area Manager#Area Manager|Area Manager]] page for details on how to become an Area Manager.
 
==What is an update request?==
This is the main tool to interact with your community!
Update requests are a direct tool to mediate between wazers in your area and you. This enables each wazer to report map errors and updates without having to figure out how to solve it, which is where you can come in as the area manager.  Anyone can report map problems, either from the livemap or directly from the phone client. For most of them it's click 'n go, for you these are precious pieces of data.  


Update requests are requests that the waze users added to the live map in certain places. When choosing a road on the live map, a user has the option to Report a problem.
== Introduction and Thank You ==


Using this enables the user to report problems such as: update name, a street is missing , road fix, missing junctions and other issues.  Users have the option to also add a text description, but this is not a must when submitting an update request, and some of them will have no description. Another option to report a problem is using a mobile phone with waze. Users can report problems by entering the 'update map' interface from the waze client.  
Welcome and thank you for becoming a Waze Area Manager! You are a critical success factor for Waze. Because of people just like you, Waze will only get better and better. We really appreciate your help.


This tool provides you not only the means to see the map and navigation problems from the users in your area, but it also lets you teach and lead the wazers in your community, by explaining to them how they can fix the problems on their own.
Please read all the information in the [[Area Manager]] wiki page, view the videos, add your questions and comments to the [http://www.waze.com/forum/ Forum] as well. If you cannot find your answers there, feel free to send private messages to other registered area or country managers in your city by using the [[Private message|private message system]] or use the [[Support]] system.


When an update request has been sent, it will be shown on the edit map as a circle, where each color represents a different status:
But, we have one big request for you. Please be patient. [http://world.waze.com/livemap/?zoom=6&lat=41.84901&lon=12.54167&layers=BTTTT Rome] wasn’t built, or mapped, in a day. It will take time to get this done. Time to build the maps, detect the errors, fix the errors and also build the critical mass of wazers so that real time reporting from the highways provides important early warning data.


[[Image:UpdateRequest.jpg]]
As an area manager, we know it will sometimes be frustrating for you, and we ask you also be patient with us. At times, it may [[Waze Map Editor#Map Update Timing|take a few days to see your map corrections in the cell phone client]], but they will appear. So keep making those corrections. We are growing fast, struggling with the growth, but we are looking forward to a bright future, all thanks to you.
* '''Red – open problem :'''  the problem is new or hasn't been checked yet. As time passes the problem will grow more circles around it.
* '''Yellow – field trip needed :'''  a solution for the problem is not possible because there is not enough information to solve the problem. It's necessary to drive in that area in order the map it better.  
* '''Blue – missing data :'''  not enough information to understand and solve the problem.  
 
==How do I solve these update requests?==
 
When selecting the update request icon, the edit panel will show:


{| border="1"
P.S. You do not have to be an area manager to update the map, but to go beyond the bounds of your current driven area, being an area manager is very helpful. Review the information on [[Area Manager#How to Become an Area Manager|becoming an area manager]] to learn more.
|+
! Edit Panel !! Attributes
|-
! [[Image:Update Request Edit Panel.jpg|left|thumb|200px|Update Request Edit Panel]]
|
* '''Update type:'''  the type of problem that the user chose.  
* '''Free text window:'''  if the user wrote any comments about the problem (free text).
* '''Answer window:'''  this is where you can answer the user who opened the request.
* '''Update state:'''  the status of the current request.  
* '''Open for:'''  how many days have passed since the request was first sent.
* '''Name:'''  the name of the user who opened this request.  
|}


P.P.S. Be sure to check out our new 2 hour map editing [http://www.waze.com/webinar/ webinars], too.


Clicking on Save changes will update the request and send an e-mail automatically to the user who opened the update request. Currently, the email will be sent from the waze support email (so your private email will not be shared), but we are working on adding an interface that will allow direct communication between wazers.
=== Join the community on our Area Manager Display Map ===


==ok, I understand. But what's my part in this?==
'''While this has no affect on your ability to edit in Waze''', consider adding yourself to the [http://g.co/maps/bnvna Waze Area Manager Global Map on Google maps] once you have received your Area Manager access! Join the community of Waze editors by showing your presence here and [http://www.waze.com/forum joining in the discussion on the forum].


Glad you asked. The wazers use this tool to inform you about problems in the map of your area.  As an area manager you are the one who has permissions to add or change the information in the map.  
Add a pin for your approximate location and a shape for your approximate Waze AM area on the [http://g.co/maps/f59ur editable version of the Google map]. Please note that this version of the Google map will only show a limited number of pins/shapes "per page", so don't fret if you don't see anyone else around! Also, all changes to this map are live, so be careful not to delete or change anyone else's stuff.


The Update Requests tool allows the community to let you know about these problems and therefore you can keep track of their requests. While driving, the wazers will sometimes encounter a problem like a turn that should be restricted, wrong street name and direction etc. Because they do not have the permissions to edit and fix the map, or they are not familiar with the map editor interface yet, they will turn to you.
To add your pin to the Google map:


They will open the update request option while driving or when they will visit the site. Sometimes they will add information regarding this problem, sometimes they will not. When you go over the update requests make sure you read and understand what the user meant when he opened the request. Sometimes it will not be clear what the user meant to say, and sometimes there won't be enough information to solve the problem. If you can't understand what the user meant, write them back that you need more information in order to solve the problem.
*From the [http://g.co/maps/f59ur "Editable Google Map"], zoom in on your location
*On the left panel of the screen, click on the "Edit" button
*In the top left of the map, click on the blue icon
*Set your pin on your approximate location
*Add your Waze userid as the "Title" and any extra information you would like to provide in the description
*On the left panel of the screen, click on the "Done" button


If a street is missing, you can either check for existing GPS points and create the road, or mark the update request as 'field trip needed' which basically means someone will have to drive this missing street before it is mapped.
To add your Waze AM area to the Google map:


Remember to always be polite when answering the users, and write in a simple and understandable manner. Remember the old saying "Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime" - teach your community how to solve the problems by themselves, it will take the load off you.  
*From the [http://g.co/maps/f59ur "Editable Google Map"], zoom in on your location
*On the left panel of the screen, click on the "Edit" button
*In the top left of the map, click on the small down triangle next to the line icon
*Mouse click to set the points of your approximate AM area
*Add your Waze userid + AM as the "Title" and any extra information you would like to provide in the description
*On the left panel of the screen, click on the "Done" button
<center>[http://g.co/maps/bnvna WELCOME TO THE CLUB!]</center>
== Update requests ==


==What is the best way to track my area update requests? ==
=== What is an update request? ===


You have two ways to keep track of the update requests in your area:
This is the main tool to interact with your community! Update requests are a direct tool to mediate between wazers in your area and you. This enables each wazer to report map errors and updates without having to figure out how to solve them, which is where you can come in as the area manager. Anyone can report map problems, either from the livemap or directly from the phone client. For most of them it's click 'n go, for you these are precious pieces of data.
One is to have a feed to your RSS reader, such as the [http://www.google.com/reader Google reader] -  click here to find the Waze RSS feed of the [http://www.waze.com/wiki/index.php/Update_Request_List Update Requests] in your area.  The other way is to scroll the map of your area to see if there are any new or unresolved requests.  


Note: make sure you turn on the Update Requests Layer in the Layer Panel on the cartouche.
Update requests are requests that the waze users added to the live map or from the client application. This enables the user to report problems such as: incorrect road name, missing street, turn not allowed, and any other map issues. Users have the option to also add a text description, but this is not mandatory when submitting an update request.


==Got it. Is there any way to help me answer the users in a simple way? ==
[[File:UpdateRequests.png]] When an update request has been sent, it will be shown on the edit map as a balloon, where each color represents a different status. Detailed information on managing [[Update Requests in Waze Map Editor|Update Requests is covered here]].


Sure thing. Just use these already written answers, it can help you sometimes by «copy & paste» to the answer field on the update request box. You can use a list of templates available [http://www.waze.com/wiki/index.php/Area_Manager:_101#Update_requests_templates  here].
=== The Area Manager's Role in Update Requests ===


=Community - the Forum - How to be available for other members in your area=
The wazers use this tool to inform you about problems in the map of your area. As an area manager you are the one who has permissions and knowledge to add or change the information in the map.


This [http://www.waze.com/forum/ Forum] tool helps you stay in touch with your community. The other wazers can share their knowledge and their acquaintance with your city to help you with mapping and developing the map in your area. The bigger the area you have under your management, the more you will need the other wazers to help you.  
The Update Requests tool allows the community to let you know about these problems and therefore you can keep track of their requests. While driving, the wazers will sometimes encounter a problem like a turn that should be restricted, wrong street name and direction etc. Because they do not have the permissions to edit and fix the map, or they are not familiar with the map editor interface yet, they will turn to you.


It is important to work with other wazers your community – they are the ones who best know the area they live in, and like you, they will benefit from the improvement of the map. You can read about wazers' requests, help them map and solve problems, and even assign wazers to map different parts of your area.  
They will open the update request option while driving or when they will visit the site. Sometimes they will add information regarding this problem, sometimes they will not. When you go over the update requests make sure you read and understand what the user meant when he opened the request. Sometimes it will not be clear what the user meant to say, and sometimes there won't be enough information to solve the problem. If you can't understand what the user meant, select the option "not identified" with the hope the user can report more information next time.


==How to use the Forum?==
=== What is the best way to track my area update requests? ===


First of all, check the [http://www.waze.com/forum/ Forum] in the waze site – click on the community label and then click on the “go to forums” option.
You have two ways to keep track of the update requests in your area: One is to have a feed to your RSS reader - click here to find the Waze RSS feed of the [http://www.waze.com/wiki/index.php/Update_Request_List Update Requests] in your area. The other way is to scroll the map of your area to see if there are any new or unresolved requests.
# check the “country (languages) forums”.
# Find your relevant country.
# You can add a new topic (it is recommended to add a new topic with your region or city's name in order to provide a forum which serves you and your community. (for example:  UK forum – London forum – Eastend forum).  


==I can't find any relevant forum for my region / country, what should I do? ==
== Community - the Forum ==


Have no worries. Just send us an email to [mailto:alpha@waze.com alpha@waze.com] with a request to add a new country, language or region and we will add the topic to the forum.
This [http://www.waze.com/forum/ Forum] tool helps you stay in touch with your community. The other wazers can share their knowledge and their acquaintance with your city to help you with mapping and developing the map in your area. The bigger the area you have under your management, the more you will need the other wazers to help you.


==I have a forum of my area. What now? ==
It is important to work with other wazers in your community – they are the ones who best know the area they live in, and like you, they will benefit from the improvement of the map. You can read about wazers' requests, help them map and solve problems, and even assign wazers to map different parts of your area.


Good question! Now your community has a place to discuss with each other, and let you know about problems they have and ask for your assistance and guidance.
=== How to use the Forum? ===
If you've noticed other wazers are editing roads in / around your area, invite them with a Private Message (PM) to come join your forum and discuss further mapping there, so it will be available for any other wazers who join in the future.
 
==Is there a simple way to keep track of the forum? ==


Of course! you can now subscribe for specific forums that interest you, or remain with the current feed that holds all the posts on the forum. To subscribe to a specific feed, you will need the forum id which appears as part of the URL when you open the forum.  
First of all, check the [http://www.waze.com/forum/ Forum] in the waze site – click on the community label and then click on the “go to forums” option.


For example, the MAP forum is #8 as seen from its URL:  viewforum.php?f=8
#check the “country (languages) forums”.
Subscribing to a forum will also subscribe you to all of its sub-forums.  
#Find your relevant country.
#You can add a new topic (it is recommended to add a new topic with your region or city's name in order to provide a forum which serves you and your community. (for example: UK forum – London forum – Eastend forum).


In order to get the RSS for the MAP forum only, use this url:http://www.waze.com/WAS/forum_feeds?ids=8
=== I can't find any relevant forum for my region / country, what should I do? ===
 
To add another forum, for example, the Norwegian forum (id = 54) just add the number following a comma (no spaces): http://www.waze.com/WAS/forum_feeds?ids=8,54
 
By default, the feed will contain the last 10 posts, but you can extend up to 100 posts by adding &limit=xxx to the end of the RSS feed URL: http://www.waze.com/WAS/forum_feeds?ids=8,54&limit=100
 
==what should I do with this forum feed? ==
 
You will need to Subscribe to a site that can provide you a way to gather all the feeds from the forums you have choosen. There are a number of sites that provide this service, such as [http://www.netvibes.com/ netvibes.com], [http://www.google.com/ig igoogle], [http://www.bing.com/ bing] etc.
 
=Map problems=
Information about map problems is available on waze's wiki - check this link:
[[Main_Page#Map_Editing|Map Editing]].  We have two types of map problems — merger problems and scan problems.
 
==What do scan problems mean?== 
(also check the wiki page [[How_to_fix_scan_problems_(problems_1-31)]] ).
 
 
Scan problems are shown on the map when the program recognizes a situation that might be problematic for navigation. You will have to activate the Map Problem Layer in order to see problems that exist on the map. If there is a major problem that is left unsolved, waze will not be able to route in the specific area where the problem exists. It is vital, as an area manager, to check the map in your area and see whether these problems can affect the navigation of users in your community and if so, fix them. Our Scan Problems wiki page holds all the information you’ll need to know in order to solve these problems. Make sure you check it out.
 
==What do merger problems mean?==
(also check the wiki page [[How_to_fix_merger_problems_(problems_51-60)]])
 
Merger problems are slightly different from the scan problems. The merger problems are problems that arise after the program runs a daily scan and finds anomalies. This is where the current map does not fit the actual route of other wazers.
 
For example, a road segment is not where it should be.  Because of this, the actual route that was taken by wazers will be far from the current road showing on the Waze map, thus creating a merger problem. As an area manager, the «merger problems» tool can help you detect if there are roads that should be fixed or if there are new roads that should be added.
 
Once again, please visit the merger problem issue in our wiki page to get all the information you need to solve these problems. Pay special attention to the fact that some of these problems do not need fixing. Some merge problem might arise from inaccurate GPS tracks caused by wazers with cell phones having inaccurate GPS chips.
 
=Pending deletion=
 
==What is pending deletion? ==
 
Another good question. Pending deletion is a tool that lets you monitor and approve deletion of roads that wazers from your community suggest be deleted. You are the only one who can approve or disapprove deletions of roads in your area! Most important: the tool helps you validate the integrity of the map in your area. You will be the one who approves the deletion of roads. Check the roads before you approve or disapprove deletions.
 
After a (normal) user asks to delete a segment, he will receive a message that his request is pending the approval of the area manager. In the meantime, until you review his request, the segment will remain on the map but a label with a warning sign saying 'road is pending for deletion' - so map editors will know not to work on this segment anymore. After you review the pending deletion requests, you can either delete the segment which will completely remove it from the map, or discard the request which will bring the segment back to its regular form.
 
==ok, but how is it done?==
 
Very simple! In the update map (cartouche), you have the [[Cartouche_-_Update_map#View_panel|View Panel]]. There you can see the option «pending», which is only available after you become an area manager. By clicking on «pending», a new menu will pop up:
 
This menu is divided to 6 columns: 
 
{| border="1"
|+
! Pending Panel !! Attributes
|-
! [[Image:Pending.jpg]] Pending
|
* '''Mark''' — allows you to mark several road segments, and after you marked them you can either click on «approve all marked»- to approve the deletion of the roads you marked, or click on «discard all marked» to disapprove the deletion.
* '''User''' — shows you the name of the user who suggested to delete this segment. (note, this option can help you detect a "problematic" user who tries to delete roads just for fun)
* '''Show''' - by clicking on "select" under this column , you will be able to see the road that was suggested to be deleted — it is highlighted in purple.
* '''Date''' — the date that the deletion was suggested by the user.
Approve — approve the deletion of this specific segment.
* '''Discard''' — disapprove the deletion of the specific segment.
Make sure you make a routine check of the pending deletions candidates frequently.
|}
 
 
Make sure you make a routine check of the pending deletions candidates frequently.
 
=House numbering=
 
(please check the [http://www.waze.com/wiki/index.php/Cartouche_-_Update_map#House_numbers_layer wiki] at our site to learn about numbering houses.)
Adding house numbers to streets is vital for proper navigation. The goal is to establish accurate house / business street numbers for each street that was created and to add numbers to an already existing street.
 
==I see... but what's my part in house numbering as an area manager? ==
 
Brilliant question. Like your duty in the "pending deletion" tool, you are the one who approves the house numbers. As the area manager of your zone, you should make sure that the numbering,  done by other wazers, is correct.
 
==ok...how do I do that? ==
 
Simple as pie! Open the update map (cartouche), turn on the "House Numbers" Layer.
Now you can see house numbers that were recorded by other users (showed as red circles with an arrow inside). In order to save / approve the recordings you must approve them.
 
Just click on one of the circles, check if the data is accurate and press save. If not, change the house numbers. That's it. Simple as pie.
 
=Mapping tips=
 
==This is the crown jewel.==
As an area manager you have permissions not only to create new roads according to your routes but create roads according to the GPS points made by any other wazer in your area.
 
When mapping a map from scratch, meaning that there are hardly any roads recorded by users, it is your duty to make the map alive by mapping the area yourself.
Keep in mind that if you're still not sure about any of the cartouche features and options, you can check this wiki article.
 
==Sounds great! Where do I start? ==
 
Work your way by the importance of the roads. Start mapping the freeways, ramps, major and minor highways and then move to the main streets etc.
 
Start from the highways that connect the cities,  Thist will allow basic navigation around the city and its surroundings. Then create ramps, then major roads in the city itself, in order to make the navigation simple and quick. When you're done mapping the main roads create the smaller streets.
 
As soon as the main grid is up and live, it'll be easy for other wazers to join in. As more wazers navigate in your area, there will be more data, helping you build the map faster and easier. The better the map is, the more users will join you by mapping their own streets.
 
 
==Anything tricky about this map editing stuff? ==
 
Unfortunately, yes.  What you see, is not always what your get - Turn restrictions and connectivity
 
As a new Area Manager, before you go off and start making lots of changes to your map area, let's stop a minute and be sure you understand how to truly 'see' what waze sees in your map.  New area managers often think they just need to open the roads by setting the direction and modify a road segments geometry to match the aerial map.  Sometimes that is enough but to really get your map right, you need to use some viewing tools to look deeper.
 
 
[[Image:AllSeemsWell.jpg]]
 
 
Just because you have a nice map like this, Where the directions are correct and where there is a nice junction at each intersection, don't think that everything is copacetic.  What you see is not always what you get.
 
Roads may seem to be 'open' but Waze may think they are not drivable.  Huh?! Yep, just because one road touches another road and has a junction, waze may not think you can make a turn. How do you tell?  There are two tools that help a lot.  First, You have to click [[Cartouche - Update map#Restricted turns layers| Restricted Turns]] in the Layers panel.  Then some red turn restriction arrows may appear.  See that we have a restricted turn as James avenue crosses Lagoon. 
 
[[Image:Road Restrictions.jpg]]
 
But wait, there is more. The second tool, [[Cartouche - Update map#Highlight Connectivity:| Highlight Connectivity]] shows which roads are actually connected to each other.  Again, placing a junction does not insure all the roads really connect. 
 
By checking the [[Cartouche - Update map#Highlight Connectivity:| Highlight Connectivity]] box in the View panel, you see the true picture.  See what happend to our view of James and Lagoon.  As you travel south on James, Waze understands you can take a right turn to go west on Lagoon - Green Highlight, Waze also understands that you can take a right turn from Lagoon onto James going north or you can go northward on James across Lagoon - orange lines.  But, Waze does not think you can drive south on James across Lagoon. 
 
[[Image:Connectivity.jpg]]
 
But you can go south on James across Lagoon,  But how do you fix it?  You fix it first, by selecting the two road segments in the order that you would drive them.  In this case, first click the James Ave segment to the North of Lagoon and then command/ctrl click (command for Mac, ctrl for Windows) the segment to the south.  Next, on the Edit panel, click Connect Roads by order of selection. Next To remove the turn restriction, you must click on the junction at Lagoon and James, and once the junction is highlighed with a circle, click Enable all Turns on the Edit Panel.
 
==I did some mapping, but how should I label the new roads that I created? ==
 
Just visit our [http://www.waze.com/wiki/index.php/How_to_label_and_name_roads wiki page] and you will find all the information you need is here.
We realize that road types differ from one country to another. A few have already created their own guidelines in separate wiki articles for their country. If you are not sure about your country, you can ask us at [mailto:alpha@waze.com alpha@waze.com] and we will assist.
 
==I see this Locked checkbox option when I edit roads, is that dangerous?==
 
Actually, no it is very useful.  When you select a road segment and click edit details, the Locked checkbox is shown.  If you have a new area, the checkboxes will mostly be unchecked.  The [[FAQ#What is a locked road in Cartouche?|Locked checkbox]], if checked,  prevents Waze from automatically changing the direction(s) of a road segment.  If a road segment in your area is unchecked and a wazer with a poorly calibrated GPS passes through the neignborhood, the wazers bad signal could make waze think your recently set one way roads are actually two way. 
 
[[Image:EditRoadDetails.jpg]]
 
Setting the locked checkbox is not like 'until death do us part'. As area manager you can modify the road directions to your hearts content.  The Locked checkbox just keeps Waze from trying to 'help'
 
General rule: When you go through your area, if you are pretty sure about the direction of your roads, you should lock them.
 
Ok, but what if I'm about to change a road segments direction and it already has a lock on it.  What do I do then? In that case, I'd double check your facts. Someone before you thought differently. Check the flow of roads into and out of the road you plan to change.  Bottom line. Be sure you're right, then go ahead and make the change.
 
==Yes! I'm done mapping the area you guys gave me. I want more!==
 
Way to go! Congratulations!!
 
just send us an email to [mailto:alpha@waze.com alpha@waze.com]  with your username, your email address, a [[Cartouche - Update map#Super Permalink|Super Permalink]] on the update map screen (!!) of the area you want to add (use the maximum zoom level, meaning go as far as possible and then hit the [[Cartouche - Update map#Super Permalink|Super Permalink]] button) and additional information that will might help us (cities name, regions etc.). We will send you an email once your new area has been added.
 
 
=For larger cities, can I share the workload?=
 
==Sharing Work==
Area managers in the same city can use our wiki to collaborate and divide the work.  The [[To Do lists - Major Cities|To Do lists]] page can be edited so you and other area managers can mark the Highways/Roads you want to fix.  Other Area Manager's have already started defining what needs to be 'done' to get a highway right. Here's an example of an active to-do list for [[To Do - Minneapolis-St. Paul-Bloomington, MN|Minneapolis]].
 
==OK, but how do we discover each other and form a team?==
 
Good question.  You can start by turning on the
[[Cartouche_-_Update_map#Area_managers_layer|Area Managers Layer]] in the Layers panel in Cartouche to see the usernames of the area managers in your town.  Also, you can ask Wazers in your area with the biggest point to join you.  Check the bottom toolbar in Waze on your phone. Tap the arrowhead. Tap scoreboard.  You'll see wazers in your town by point totals, with highest on top.
 
You can consider [[Login to forum|logging into the forum]] and sending a private message to the top wazers this week who aren't area managers.  Often regular users don't know how to sign up by sending email to [mailto:alpha@waze.com alpha@waze.com] with their Waze username, their email address, and a [[Cartouche - Update map#Super Permalink|Super Permalink]] of the area they want to fix. But, please don't be pushy. Some wazers just need to cruise.
 
=Update requests templates =
 
'''Adding new roads'''
 
Hi,
The mapping in our project is done by the users, who record the GPS data while driving. In order to add a new street/road/exit etc, you need to record it as you are driving through the area. While the Waze application is running, press 7 (record mode). To edit the details of the road you recorded, you need to enter http://www.waze.com/cartouche/index.html the following day (with your user name and password) and edit the road you created. For further information read our Forum and Wiki.
 
Thank You for the update,
 
 
'''Adding House Numbers'''
 
Hi,
You can update house numbers through your mobile device while driving along the relevant street. Also notice that you can register at www.waze.com and edit roads in your area by yourself. For further information read our Forum and Wiki.
 
Thanks,
 
 
'''Adding POI's - (Points of Interest)'''
 
Hi,
You can add POI's to the map with the Landmarks panel in the update map at www.waze.com. Currently you can only view the landmarks while driving near them. In the future you will be able to search for specific landmarks.
 
Thanks for the update,


Have no worries. Just send us an email to [mailto:alpha@waze.com alpha@waze.com] with a request to add a new country, language or region and we will add the topic to the forum.


'''All Purpose'''
=== I have a forum of my area. What now? ===


Thanks for pointing this map error out. If you want to do more, please visit the website www.waze.com and look at the live maps then the update maps option. You will already have permissions to fix map errors that are within a mile of where ever you have driven with Waze on.
Good question! Now your community has a place to discuss with each other, and let you know about problems they have and ask for your assistance and guidance. If you've noticed other wazers are editing roads in / around your area, invite them with a Private Message (PM) to come join your forum and discuss further mapping there, so it will be available for any other wazers who join in the future.


=== Is there a simple way to keep track of the forum? ===


'''Empty request'''
Of course! you can now subscribe for specific forums that interest you, or remain with the current feed that holds all the posts on the forum. To subscribe to a specific feed, you will need the forum id which appears as part of the URL when you open the forum.


Hi,  
For example, the MAP forum is #8 as seen from its URL: viewforum.php?f=8 Subscribing to a forum will also subscribe you to all of its sub-forums.
Please mention the error that needs to be fixed, including any information that may be useful. Also notice that you can register at www.waze.com and edit roads in your area by yourself. For further information read our Forum and Wiki.
Thanks,


In order to get the RSS for the MAP forum only, use this url:[http://www.waze.com/WAS/forum_feeds?ids=8 http://www.waze.com/WAS/forum_feeds?ids=8]


'''False Location'''
To add another forum, for example, the Norwegian forum (id = 54) just add the number following a comma (no spaces): [http://www.waze.com/WAS/forum_feeds?ids=8,54 http://www.waze.com/WAS/forum_feeds?ids=8,54]


Hi,
By default, the feed will contain the last 10 posts, but you can extend up to 100 posts by adding &limit=xxx to the end of the RSS feed URL: [http://www.waze.com/WAS/forum_feeds?ids=8,54&limit=100 http://www.waze.com/WAS/forum_feeds?ids=8,54&amp;limit=100]
I didn't find the streets you mentioned anywhere near the update request marker. Please send the request again from the problematic location. Also notice that you can register at www.waze.com and edit roads in your area by yourself.


Thanks for the update,
=== What should I do with this forum feed? ===


You will need to Subscribe to a site that can provide you a way to gather all the feeds from the forums you have chosen. There are a number of sites that provide this service, such as [http://www.netvibes.com/ netvibes.com], [http://www.google.com/ig igoogle], [http://www.bing.com/ bing] etc.


'''General'''
== System generated map problem alerts ==


Hi,
The Waze navigation system is constantly monitoring the GPS signals from the client apps and matching it to what it has in the maps. When Wazers consistently make turns that are not allowed in the map or they drive on roads that are not present, the system will generate a problem report that can be seen when you enable the [[Map Editor Interface and Controls#Layers|Problem layer]].
Our maps are maintained and developed by the community. You can participate in the mapping process by logging at www.waze.com and editing the roads in your area. For further information read our Forum and Wiki.  


Thanks for the update,
They appear on the map like the user reported problems, but these balloons do not have the smiley face attached to them.


If there is a major problem that is left unsolved, waze will not be able to route in the specific area where the problem exists. It is vital, as an area manager, to check the map in your area and see whether these problems can affect the navigation of users in your community and if so, fix them.


'''GPS Deviation'''
== Mapping tips ==


Hi,
=== This is the crown jewel ===
The reason for the error you've described is probably a GPS deviation from the GPS component in your device. Try to place the device in an exposed space while using it.
Thank you for the update,


As an area manager you have permissions not only to create new roads according to your routes, but create roads according to the GPS points made by any other wazer in your area.


'''Navigation problems'''
When mapping a map from scratch, meaning that there are hardly any roads recorded by users, it is your duty to make the map alive by mapping the area yourself.


Hi,
=== Sounds great! Where do I start? ===
Did you try again since you've sent this update? If the problems persist, please contact our support- support@waze.com


Thanks,
Work your way by the importance of the roads. Start mapping the freeways, ramps, major and minor highways and then move to the main streets etc. However, if you are in an area that already has very well established roads, be careful not to change what is already there simply because you "think" it is wrong.


If you are in a new area with no prior area manager, start from the highways that connect the cities to enable basic navigation around the city and its surroundings. Then create ramps, then major roads in the city itself, in order to make the navigation simple and quick. When you're done mapping the main roads create the smaller streets.


'''Requests from non US users'''
As soon as the main grid is up and live, it'll be easy for other wazers to join in. As more wazers navigate in your area, there will be more data, helping you build the map faster and easier. The better the map is, the more users will join you by mapping their own streets.


Hi,
=== Anything tricky about this map editing stuff? ===
Currently we only have initial maps of Israel and the US. You can help us build the maps for other countries by recording roads while driving in your country and then editing them in our website. For further information read our Forum and Wiki.


Thanks for the update,
Unfortunately, yes. What you see, is not always what your get - Turn restrictions and connectivity


As a new Area Manager, before you go off and start making lots of changes to your map area, let's stop a minute and be sure you understand how to truly 'see' what waze sees in your map. New area managers often think they just need to open the roads by setting the direction and modify a road segments geometry to match the aerial map. Sometimes that is enough but to really get your map right, you need to use some viewing tools to look deeper.


'''Street already updated'''
Be sure to be completely familiar with all the content of these key guides:


Hi,
*[[Best map editing practice]]
The street has already been updated by another user. Also notice that you can register at www.waze.com and edit roads in your area by yourself. For further information read our Forum and Wiki.
*[[Map Editing Tips and Hints]]
*[[Map Editing Quick-start Guide]]


Thanks,
== For larger cities, can I share the workload? ==


=== Sharing Work ===


'''Updating road directions'''
Area managers in the same city can use our wiki to collaborate and divide the work. You can create a wiki page under your country or state page to track the to-do items. Sounds scary but it's [[Help:Wiki editing|easy]]. Other Area Manager's have already started defining what needs to be 'done' to get a highway right. Here's an example of an active to-do list for [[To Do - Minneapolis-St. Paul-Bloomington, MN|Minneapolis]].


Hi,  
=== OK, but how do we discover each other and form a team? ===
The road direction has been updated based on the information you've submitted. Also notice that you can register at www.waze.com and edit roads in your area by yourself, including directions. For further information read our Forum and Wiki.


Thank for the update,
Good question. You can start by turning on the [[Map Editor Interface and Controls#Area Managers|Area Managers Layer]] in the Layers panel in Waze Map Editor and see usernames of the current area managers in your town. Also, you can ask Wazers in your area with the largest points to join you. Check the bottom toolbar in Waze on your phone. Tap the arrowhead. Tap scoreboard. You'll see wazers in your town by point totals, with highest on top.


To make contact, [[Login to forum|log into the forum]] and send them a private message. Often regular users don't know how to sign up by sending an email to [mailto:alpha@waze.com alpha@waze.com] with their Waze username, their email address, and a [[Waze Map Editor#Permalink|Permalink]] of the area they want to fix. But, please don't be pushy. Some wazers just need to cruise.


'''Updating streets name'''
== Reference Links ==


Hi,
*[[Editing manual]]
I've updated the street's name. Also notice that you can register at www.waze.com and edit roads in your area by yourself, including updating names. For further information read our Forum and Wiki.
*[[Junction Style Guide]]
*[[Limited Access Interchange Style Guide]]
Thanks for the update,

Latest revision as of 00:06, 19 December 2015

 This information is obsolete and the active links to this page have been reviewed for disconnection or replacement. More current alternate information is likely available and should be followed rather than this information.


The Area Managers complete How-to guide

Note: The information below is in the process of being updated to reflect the current Waze Map Editor interface. The principals are the same though.


Not an Area Manager but want to be one?

The target audience for this page are people exactly like you that have met the prerequisites and have already been appointed as an Area Manager.

Please visit the Area Manager page for details on how to become an Area Manager.

Introduction and Thank You

Welcome and thank you for becoming a Waze Area Manager! You are a critical success factor for Waze. Because of people just like you, Waze will only get better and better. We really appreciate your help.

Please read all the information in the Area Manager wiki page, view the videos, add your questions and comments to the Forum as well. If you cannot find your answers there, feel free to send private messages to other registered area or country managers in your city by using the private message system or use the Support system.

But, we have one big request for you. Please be patient. Rome wasn’t built, or mapped, in a day. It will take time to get this done. Time to build the maps, detect the errors, fix the errors and also build the critical mass of wazers so that real time reporting from the highways provides important early warning data.

As an area manager, we know it will sometimes be frustrating for you, and we ask you also be patient with us. At times, it may take a few days to see your map corrections in the cell phone client, but they will appear. So keep making those corrections. We are growing fast, struggling with the growth, but we are looking forward to a bright future, all thanks to you.

P.S. You do not have to be an area manager to update the map, but to go beyond the bounds of your current driven area, being an area manager is very helpful. Review the information on becoming an area manager to learn more.

P.P.S. Be sure to check out our new 2 hour map editing webinars, too.

Join the community on our Area Manager Display Map

While this has no affect on your ability to edit in Waze, consider adding yourself to the Waze Area Manager Global Map on Google maps once you have received your Area Manager access! Join the community of Waze editors by showing your presence here and joining in the discussion on the forum.

Add a pin for your approximate location and a shape for your approximate Waze AM area on the editable version of the Google map. Please note that this version of the Google map will only show a limited number of pins/shapes "per page", so don't fret if you don't see anyone else around! Also, all changes to this map are live, so be careful not to delete or change anyone else's stuff.

To add your pin to the Google map:

  • From the "Editable Google Map", zoom in on your location
  • On the left panel of the screen, click on the "Edit" button
  • In the top left of the map, click on the blue icon
  • Set your pin on your approximate location
  • Add your Waze userid as the "Title" and any extra information you would like to provide in the description
  • On the left panel of the screen, click on the "Done" button

To add your Waze AM area to the Google map:

  • From the "Editable Google Map", zoom in on your location
  • On the left panel of the screen, click on the "Edit" button
  • In the top left of the map, click on the small down triangle next to the line icon
  • Mouse click to set the points of your approximate AM area
  • Add your Waze userid + AM as the "Title" and any extra information you would like to provide in the description
  • On the left panel of the screen, click on the "Done" button
WELCOME TO THE CLUB!

Update requests

What is an update request?

This is the main tool to interact with your community! Update requests are a direct tool to mediate between wazers in your area and you. This enables each wazer to report map errors and updates without having to figure out how to solve them, which is where you can come in as the area manager. Anyone can report map problems, either from the livemap or directly from the phone client. For most of them it's click 'n go, for you these are precious pieces of data.

Update requests are requests that the waze users added to the live map or from the client application. This enables the user to report problems such as: incorrect road name, missing street, turn not allowed, and any other map issues. Users have the option to also add a text description, but this is not mandatory when submitting an update request.

When an update request has been sent, it will be shown on the edit map as a balloon, where each color represents a different status. Detailed information on managing Update Requests is covered here.

The Area Manager's Role in Update Requests

The wazers use this tool to inform you about problems in the map of your area. As an area manager you are the one who has permissions and knowledge to add or change the information in the map.

The Update Requests tool allows the community to let you know about these problems and therefore you can keep track of their requests. While driving, the wazers will sometimes encounter a problem like a turn that should be restricted, wrong street name and direction etc. Because they do not have the permissions to edit and fix the map, or they are not familiar with the map editor interface yet, they will turn to you.

They will open the update request option while driving or when they will visit the site. Sometimes they will add information regarding this problem, sometimes they will not. When you go over the update requests make sure you read and understand what the user meant when he opened the request. Sometimes it will not be clear what the user meant to say, and sometimes there won't be enough information to solve the problem. If you can't understand what the user meant, select the option "not identified" with the hope the user can report more information next time.

What is the best way to track my area update requests?

You have two ways to keep track of the update requests in your area: One is to have a feed to your RSS reader - click here to find the Waze RSS feed of the Update Requests in your area. The other way is to scroll the map of your area to see if there are any new or unresolved requests.

Community - the Forum

This Forum tool helps you stay in touch with your community. The other wazers can share their knowledge and their acquaintance with your city to help you with mapping and developing the map in your area. The bigger the area you have under your management, the more you will need the other wazers to help you.

It is important to work with other wazers in your community – they are the ones who best know the area they live in, and like you, they will benefit from the improvement of the map. You can read about wazers' requests, help them map and solve problems, and even assign wazers to map different parts of your area.

How to use the Forum?

First of all, check the Forum in the waze site – click on the community label and then click on the “go to forums” option.

  1. check the “country (languages) forums”.
  2. Find your relevant country.
  3. You can add a new topic (it is recommended to add a new topic with your region or city's name in order to provide a forum which serves you and your community. (for example: UK forum – London forum – Eastend forum).

I can't find any relevant forum for my region / country, what should I do?

Have no worries. Just send us an email to alpha@waze.com with a request to add a new country, language or region and we will add the topic to the forum.

I have a forum of my area. What now?

Good question! Now your community has a place to discuss with each other, and let you know about problems they have and ask for your assistance and guidance. If you've noticed other wazers are editing roads in / around your area, invite them with a Private Message (PM) to come join your forum and discuss further mapping there, so it will be available for any other wazers who join in the future.

Is there a simple way to keep track of the forum?

Of course! you can now subscribe for specific forums that interest you, or remain with the current feed that holds all the posts on the forum. To subscribe to a specific feed, you will need the forum id which appears as part of the URL when you open the forum.

For example, the MAP forum is #8 as seen from its URL: viewforum.php?f=8 Subscribing to a forum will also subscribe you to all of its sub-forums.

In order to get the RSS for the MAP forum only, use this url:http://www.waze.com/WAS/forum_feeds?ids=8

To add another forum, for example, the Norwegian forum (id = 54) just add the number following a comma (no spaces): http://www.waze.com/WAS/forum_feeds?ids=8,54

By default, the feed will contain the last 10 posts, but you can extend up to 100 posts by adding &limit=xxx to the end of the RSS feed URL: http://www.waze.com/WAS/forum_feeds?ids=8,54&limit=100

What should I do with this forum feed?

You will need to Subscribe to a site that can provide you a way to gather all the feeds from the forums you have chosen. There are a number of sites that provide this service, such as netvibes.com, igoogle, bing etc.

System generated map problem alerts

The Waze navigation system is constantly monitoring the GPS signals from the client apps and matching it to what it has in the maps. When Wazers consistently make turns that are not allowed in the map or they drive on roads that are not present, the system will generate a problem report that can be seen when you enable the Problem layer.

They appear on the map like the user reported problems, but these balloons do not have the smiley face attached to them.

If there is a major problem that is left unsolved, waze will not be able to route in the specific area where the problem exists. It is vital, as an area manager, to check the map in your area and see whether these problems can affect the navigation of users in your community and if so, fix them.

Mapping tips

This is the crown jewel

As an area manager you have permissions not only to create new roads according to your routes, but create roads according to the GPS points made by any other wazer in your area.

When mapping a map from scratch, meaning that there are hardly any roads recorded by users, it is your duty to make the map alive by mapping the area yourself.

Sounds great! Where do I start?

Work your way by the importance of the roads. Start mapping the freeways, ramps, major and minor highways and then move to the main streets etc. However, if you are in an area that already has very well established roads, be careful not to change what is already there simply because you "think" it is wrong.

If you are in a new area with no prior area manager, start from the highways that connect the cities to enable basic navigation around the city and its surroundings. Then create ramps, then major roads in the city itself, in order to make the navigation simple and quick. When you're done mapping the main roads create the smaller streets.

As soon as the main grid is up and live, it'll be easy for other wazers to join in. As more wazers navigate in your area, there will be more data, helping you build the map faster and easier. The better the map is, the more users will join you by mapping their own streets.

Anything tricky about this map editing stuff?

Unfortunately, yes. What you see, is not always what your get - Turn restrictions and connectivity

As a new Area Manager, before you go off and start making lots of changes to your map area, let's stop a minute and be sure you understand how to truly 'see' what waze sees in your map. New area managers often think they just need to open the roads by setting the direction and modify a road segments geometry to match the aerial map. Sometimes that is enough but to really get your map right, you need to use some viewing tools to look deeper.

Be sure to be completely familiar with all the content of these key guides:

For larger cities, can I share the workload?

Sharing Work

Area managers in the same city can use our wiki to collaborate and divide the work. You can create a wiki page under your country or state page to track the to-do items. Sounds scary but it's easy. Other Area Manager's have already started defining what needs to be 'done' to get a highway right. Here's an example of an active to-do list for Minneapolis.

OK, but how do we discover each other and form a team?

Good question. You can start by turning on the Area Managers Layer in the Layers panel in Waze Map Editor and see usernames of the current area managers in your town. Also, you can ask Wazers in your area with the largest points to join you. Check the bottom toolbar in Waze on your phone. Tap the arrowhead. Tap scoreboard. You'll see wazers in your town by point totals, with highest on top.

To make contact, log into the forum and send them a private message. Often regular users don't know how to sign up by sending an email to alpha@waze.com with their Waze username, their email address, and a Permalink of the area they want to fix. But, please don't be pushy. Some wazers just need to cruise.

Reference Links

Retrieved from "https://beta.waze.com/wiki/Mauritius/index.php?title=Area_Manager:_101&oldid=131311"