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<big>'''Response Timeline:'''</big> | <big>'''Response Timeline:'''</big> | ||
* Day 0: The first editor who is able to respond to UR should attempt to resolve the UR. If successfully found a resolution, the UR should be marked Solved along with a message. Optionally, the editor can wait a few days to follow up in the report. If more information from the reporter is required to make progress towards a resolution, a response should be sent to the reporter containing the information needed for resolution. | * '''Day 0:''' The first editor who is able to respond to UR should attempt to resolve the UR. If successfully found a resolution, the UR should be marked Solved along with a message. Optionally, the editor can wait a few days to follow up in the report. If more information from the reporter is required to make progress towards a resolution, a response should be sent to the reporter containing the information needed for resolution. | ||
* Day 4: Reminder message sent if no response from the reporter is recieved since day 0. | * '''Day 4:''' Reminder message sent if no response from the reporter is recieved since day 0. | ||
* Day 5+: URs that has no response shall be closed as Not Identified due to lack of reporter response at any time. | * '''Day 5+:''' URs that has no response shall be closed as Not Identified due to lack of reporter response at any time. | ||
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* All editors are considered to have equal ownership of and responsibility. | * All editors are considered to have equal ownership of and responsibility. | ||
* All editors, regardless if they have worked the UR previously, may send any of the responses | * All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere the minimum time spacing guidance between responses. | ||
* All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time. | * All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time. | ||
Latest revision as of 03:02, 11 March 2018
See Puerto Rico/Closures for guidance in Puerto Rico that may not be universal to all other states and territories.
Update Requests
04-04-2016: Puerto Rico has standardized on a UR response system after extended discussion in the Google Hang Outs.
Overview
NOTE: all day values are relative to the date the FIRST editor response is sent to the reporter.
Response Timeline:
- Day 0: The first editor who is able to respond to UR should attempt to resolve the UR. If successfully found a resolution, the UR should be marked Solved along with a message. Optionally, the editor can wait a few days to follow up in the report. If more information from the reporter is required to make progress towards a resolution, a response should be sent to the reporter containing the information needed for resolution.
- Day 4: Reminder message sent if no response from the reporter is recieved since day 0.
- Day 5+: URs that has no response shall be closed as Not Identified due to lack of reporter response at any time.
Shared Ownership:
- All editors are considered to have equal ownership of and responsibility.
- All editors, regardless if they have worked the UR previously, may send any of the responses described above, provided they adhere the minimum time spacing guidance between responses.
- All editors are explicitly encouraged to attempt resolving URs at any point during their lifecycle, even if others happen to be actively working it at the same time.
Notes:
- The ideal timeline for UR response is when responses are sent as early as the minimum required time spacing between messages permits.
- It is NOT required to send a reminder in the report before closing it due to the lack of response.
- When the reporter responds back, and more information is needed for a resolution, 5 days is the minimum time before closing it due to the lack of response.