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The Waze Connected Citizens program, also known as CCP brings cities and citizens together to answer the questions “What’s happening, and where?” We exchange publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, we aggregate our partners' data on the Waze platform, resulting in one of the most succinct, thorough overviews of current road conditions today.
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With the addition of city data, Wazers will be even safer on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for our government partners, publicly-available Waze data is a powerful tool to build more efficient cities. Real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there. In an era with smart phones, smart cars and smart homes, isn't it about time we start building smarter cities?
[[File:Problem pin open-high.png|left|Problem pin open-high.png]]


''This information here is what is known at this time. Subject to change.''


==Details==
This article covers the automated map Problem reports and appear in the Waze Map Editor as a colored balloon '''without''' a smiley face. Balloons with a smiley face are Waze user reported Update Requests and are covered under [[Update Requests in Waze Map Editor|Update requests]].
The mission of Waze Connected Citizens is to help Wazers, cities and citizens collaborate to improve their community and answer the question "What's happening on our roads right now, and where?" The program promotes more efficient traffic monitoring by sharing crowdsourced incident reports from Waze drivers. Established as a two-way data share, Waze receives partner input such as feeds from road sensors, adds publicly available incident and road closure reports from the Waze traffic platform and returns one of the most succinct, thorough overviews of current road conditions today.


With the addition of city data, Wazers will be even safer on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for cities, real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there.
== Overview ==


The Connected Citizens Program is an ongoing partnership between Waze and various international government agencies to share publicly-available data in order to accomplish two goals:
A Map Problem or Automated Problem Report comes from the Waze system when it detects something that is happening in the real world as tracked by the Waze client apps that does not match the logic in the map data. There are three options the editor can use to respond to these Map Problems: '''Solved''', '''Not Identified''', or leave it as '''Open'''.  Just because you do not know the solution doesn't mean that another editor won't figure it out, so do not use '''Not Identified''' to mean that you alone cannot identify the problem as this closes the problem for all editors.
*Improve the quality of the Waze App
*Utilize Waze data to improve city planning, inform infrastructure decisions and increase the efficiency of day-to-day operations


Waze exchanges publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, Waze aggregates the partners' data on the Waze App platform, resulting in succinct and thorough overviews of current road conditions.
== Interface Elements ==


== Existing Partners ==
The color of the problem balloon, just like Update Requests, are indicative of something. In the case of Problems, it is the number of drivers affected by, or driving through the problem area, in an unexpected manner. The more drive traces which follow the same route, the higher the likelihood that this problem needs to be fixed. An exclamation point in the icon shows that the problem is open and the color indicates how many drivers have gone through that area with that problem.
The first ten partners in the program, called the “W10” by Waze, are Rio de Janeiro, Brazil; Barcelona, Spain; Jakarta, Indonesia; Tel Aviv, Israel; San Jose, Costa Rica; Boston, Massachusetts; Los Angeles County, California; as well as the New York Police Department and the states of Utah and Florida.


'''Current Connected Citizen Partners, by Region:'''
[[File:Problem pin open-low.png|left|Problem pin open-low.png]] A yellow problem balloon has been generated by 1-3 drives. {{clear|left}} [[File:Problem pin open-med.png|left|Problem pin open-med.png]] An orange problem balloon has been generated by 4-7 drives. {{clear|left}} [[File:Problem pin open-high.png|left|Problem pin open-high.png]] A red problem balloon has been generated by 8 or more drives. {{clear|left}} [[File:Problem pin not-identified.png|left|Problem pin not-identified.png]] The Problem changes to this icon when you mark it as "Not Identified." If a Problem is marked as "Not Identified", Waze will not show it again in that location, so mark problems as "Not Identified" only if you are certain that there is not actually a problem there. {{clear|left}}[[File:Problem pin solved.png|left|Problem pin solved.png]] This is a Solved Problem and appears once you fix a problem and mark it as "Solved".  Waze will treat this location as "Problem-free". If Waze identifies a new problem in the same place, it will display a new Map Problem there. {{clear}}


''Here is list of Partners as of March 2015''
When you click on an Problem balloon, the top portion of the map display area is taken over by the information for the problem.


'''North America'''
The top bar of the Problem states that this is an "automatically detected" Problem.
*Boston, MA - City of Boston
*Florida - Department of Transportation
*Iowa - Department of Transportation
*Kentucky - Department of Transportation
*Los Angeles, CA - Regional Integration of Intelligent Transportation Systems (RIITS)
*Massachusetts  - Department of Transportation
*New York City, NY - New York Police Department
*Oregon, US - Department of Transportation
*Utah, US - Department of Transportation
*Washington, D.C. - D.C. Department of Transportation


'''Latin America'''
== Enabling map problem reports ==
*Petropolis, Brazil - City of Petropolis
*Puebla, Mexico - City of Puebla
*Rio De Janeiro, Brazil - Rio de Janeiro Center for Traffic Operations (COR)
*San José, Costa Rica - City of San José
*Vitoria, Brazil - City of Vitoria


To display the problem reports on the WME screen, use the [[Map Editor Interface and Controls#Layers|layer]] control to turn on the Map Problem layer.


'''Europe, Middle East & Africa'''
== System detected problem types ==
*Budapest, Hungary - BKK Center for Budapest Transport
*Barcelona, Spain - City of Barcelona
*Catalonia, Spain - Government of Catalonia
*Latvia - Latvia State Roads
*Tel-Aviv, Israel - City of Tel-Aviv


'''Asia-Pacific'''
The list below may not be all inclusive of all possible problem types. If you find a problem type not entered below, come to the [http://www.waze.com/forum/viewforum.php?f=276 Wiki Changes forum] to report the missing problem report so it can be added.
*Jakarta, Indonesia - City of Jakarta
*Sydney, Australia - City of Sydney


== How to Join ==
Note that when you mark an Automated Problem Report as Not Identified, Waze does not show the same Problem type in that location in the future. Therefore, unless you are certain there is no problem there, it is better either to mark it Solved or leave it Open for another editor to resolve.


Currently Waze offers data exchange programs with government entities and private road owners and operators. Please fill out the [https://docs.google.com/forms/d/1THqM6vq5t4NcwVqn9h7uq_FZQHnYiIV7u-9pIxjBmEM/viewform?embedded=true Waze Data Exchange Interest Form] to share data with Waze and to apply for participation in Waze's Connected Citizens program.
=== Missing road ===


== Who can Join ==
The roads are too far apart from each other and most likely a road is missing in between. In many cases the missing roads are identified in Parking Lots and in areas with obstructions to the GPS satellites or cell towers. For parking lot issues, review the guidelines regarding the mapping of [[Best map editing practice#Parking Lots|Parking Lots]] before continuing. Be advised that a high percentage of this map error type appears to be bogus or requires no action be taken at all. Mark it as Not Identified if there is no actual issue.


Local Government Agencies, Municipalities, Cities, States, Departments of Transportation, 911 Emergency Dispatch Centers and Police Departments
=== Restricted turn might be allowed ===


Several qualifications:
The route goes through a turn which is marked as not allowed. Select the segments around the junction indicated to find if the direction of the turn is limited by a turn restriction. These are usually very accurate in finding incorrect turn restrictions.
*Waze aims to work with partners who have additional sources of data, such as road closures, street cameras or road sensors, not found within the Waze app
*Geographical diversity
*Technical capability
*Eagerness and readiness to innovate
*Waze needs in the market (need more data or want to grow focus markets)


== References ==
If you fix it, mark it Solved. However, it may be indicated for a [[Best map editing practice#Time Restricted Turns|time restricted turn]] or possibly an illegal turn that the driver made anyway; if the turn is restricted in reality, mark it as Not Identified.


'''Word Doc:''' [http://goo.gl/Ih78xq Connected Citizens Program Summary]
=== Driving direction mismatch ===


Waze CCP: [http://www.waze.com/connectedcitizens Waze Connected Citizens Program]
Drivers are driving against the defined one-way direction of the street. If the road is actually a two-way road, or a one-way road going the other direction, change it and mark it Solved – and don't forget to enable the correct turns.


Waze Data CCP: [http://data-waze.com/2014/10/01/introducing-the-w10-and-the-new-connected-citizens-platformprogram/ Introducing the W10 And The New Connected Citizens Platform]
However, this could also be triggered by Wazers walking, cycling, or driving the wrong way down a one-way street. If this is the case, do not make any changes, and mark it as Not Identified.


Video: [https://www.youtube.com/watch?v=YmRW47XJfhQ Waze Connected Citizens Launch Highlights | Waze] (1:25)
=== Missing junction ===


Video: [https://www.youtube.com/watch?v=AMqbh3rqZRs Waze W10 10/1/14 Launch Event Panel, hosted by Baratunde Thurston] (46:44)
The road segments touch or nearly touch each other, but they are not connected by a junction. If they are connected in fact, then fix it and mark it Solved.


Video: [http://launch.newsinc.com/share.html?trackingGroup=69017&siteSection=ndn&videoId=27379259 NYPD Partners with Waze for Road Safety] (1:13)
However, this could also be triggered by GPS inaccuracy. If the route being taken by drivers is illegal or impossible, do not make any changes, and mark it as Not Identified.


Video: [http://www.cbsnews.com/videos/waze-navigation-app-teams-up-with-cities-states-to-share-traffic-data/ Waze navigation app teams up with cities, states to share traffic data] (4:11)
=== Cross roads junction missing ===


Article: [http://www.prnewswire.com/news-releases/waze-launches-connected-citizens-program-debuts-inaugural-w10-277867931.html Waze Launches Connected Citizens Program, Debuts Inaugural "W10"]
The roads intersect each other, however, there is no junction at the intersection point. This happens most often when a map editor draws a new road crossing an existing one, but forgets to create a junction between the two. Fix it and mark it Solved.


Press Release: [http://transportation.ky.gov/Pages/PressReleasePage.aspx?&FilterField1=ID&FilterValue1=113 Kentucky Transportation Cabinet among first partners with Waze]
However, sometimes roads that intersect in real life are made not to intersect in Waze if there are no legal turns between them. A user making a turn that is not actually allowed may trigger this Problem in this situation. If this is the case, mark it as Not Identified.


Press Release:[http://www.dot.state.fl.us/trafficoperations/Newsletters/2014/2014-Aug.pdf FDOT, The Waze Connection]
=== Suggested route frequently ignored ===


Forum: [https://www.waze.com/forum/viewtopic.php?f=129&t=120169 CCP Forum Post]
Waze has calculated that most users did not follow the suggested route. The number in the green circle shows how many drives were taken along that route. Look for missing connections or incorrect turn restrictions which may cause Waze to not choose the route that most users actually took. If you find such a problem, fix it, and mark it Solved. If there are no missing connections or incorrect turn restrictions, then either leave it open for another editor to review, or mark it Solved.


Forum: [https://www.waze.com/forum/viewtopic.php?f=129&t=120169#p1038875 Canned CCP Template]
=== Road type mismatch ===
 
The route goes through some unnavigable roads such as railroad or walking trail. Verify that the road type is actually correct. Under no circumstances should there be a junction between non-drivable segment types like walking trails, runway/taxiway, railroad, etc., and other standard drivable segments. If the road type is correct, disconnect it. If the road type is not correct, fix it. Either way, mark the problem Solved.
 
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Revision as of 12:55, 30 March 2015

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Problem pin open-high.png
Problem pin open-high.png

This information here is what is known at this time. Subject to change.

This article covers the automated map Problem reports and appear in the Waze Map Editor as a colored balloon without a smiley face. Balloons with a smiley face are Waze user reported Update Requests and are covered under Update requests.

Overview

A Map Problem or Automated Problem Report comes from the Waze system when it detects something that is happening in the real world as tracked by the Waze client apps that does not match the logic in the map data. There are three options the editor can use to respond to these Map Problems: Solved, Not Identified, or leave it as Open.  Just because you do not know the solution doesn't mean that another editor won't figure it out, so do not use Not Identified to mean that you alone cannot identify the problem as this closes the problem for all editors.

Interface Elements

The color of the problem balloon, just like Update Requests, are indicative of something. In the case of Problems, it is the number of drivers affected by, or driving through the problem area, in an unexpected manner. The more drive traces which follow the same route, the higher the likelihood that this problem needs to be fixed. An exclamation point in the icon shows that the problem is open and the color indicates how many drivers have gone through that area with that problem.

Problem pin open-low.png
Problem pin open-low.png

A yellow problem balloon has been generated by 1-3 drives.

Problem pin open-med.png
Problem pin open-med.png

An orange problem balloon has been generated by 4-7 drives.

Problem pin open-high.png
Problem pin open-high.png

A red problem balloon has been generated by 8 or more drives.

Problem pin not-identified.png
Problem pin not-identified.png

The Problem changes to this icon when you mark it as "Not Identified." If a Problem is marked as "Not Identified", Waze will not show it again in that location, so mark problems as "Not Identified" only if you are certain that there is not actually a problem there.

Problem pin solved.png
Problem pin solved.png

This is a Solved Problem and appears once you fix a problem and mark it as "Solved".  Waze will treat this location as "Problem-free". If Waze identifies a new problem in the same place, it will display a new Map Problem there.

When you click on an Problem balloon, the top portion of the map display area is taken over by the information for the problem.

The top bar of the Problem states that this is an "automatically detected" Problem.

Enabling map problem reports

To display the problem reports on the WME screen, use the layer control to turn on the Map Problem layer.

System detected problem types

The list below may not be all inclusive of all possible problem types. If you find a problem type not entered below, come to the Wiki Changes forum to report the missing problem report so it can be added.

Note that when you mark an Automated Problem Report as Not Identified, Waze does not show the same Problem type in that location in the future. Therefore, unless you are certain there is no problem there, it is better either to mark it Solved or leave it Open for another editor to resolve.

Missing road

The roads are too far apart from each other and most likely a road is missing in between. In many cases the missing roads are identified in Parking Lots and in areas with obstructions to the GPS satellites or cell towers. For parking lot issues, review the guidelines regarding the mapping of Parking Lots before continuing. Be advised that a high percentage of this map error type appears to be bogus or requires no action be taken at all. Mark it as Not Identified if there is no actual issue.

Restricted turn might be allowed

The route goes through a turn which is marked as not allowed. Select the segments around the junction indicated to find if the direction of the turn is limited by a turn restriction. These are usually very accurate in finding incorrect turn restrictions.

If you fix it, mark it Solved. However, it may be indicated for a time restricted turn or possibly an illegal turn that the driver made anyway; if the turn is restricted in reality, mark it as Not Identified.

Driving direction mismatch

Drivers are driving against the defined one-way direction of the street. If the road is actually a two-way road, or a one-way road going the other direction, change it and mark it Solved – and don't forget to enable the correct turns.

However, this could also be triggered by Wazers walking, cycling, or driving the wrong way down a one-way street. If this is the case, do not make any changes, and mark it as Not Identified.

Missing junction

The road segments touch or nearly touch each other, but they are not connected by a junction. If they are connected in fact, then fix it and mark it Solved.

However, this could also be triggered by GPS inaccuracy. If the route being taken by drivers is illegal or impossible, do not make any changes, and mark it as Not Identified.

Cross roads junction missing

The roads intersect each other, however, there is no junction at the intersection point. This happens most often when a map editor draws a new road crossing an existing one, but forgets to create a junction between the two. Fix it and mark it Solved.

However, sometimes roads that intersect in real life are made not to intersect in Waze if there are no legal turns between them. A user making a turn that is not actually allowed may trigger this Problem in this situation. If this is the case, mark it as Not Identified.

Suggested route frequently ignored

Waze has calculated that most users did not follow the suggested route. The number in the green circle shows how many drives were taken along that route. Look for missing connections or incorrect turn restrictions which may cause Waze to not choose the route that most users actually took. If you find such a problem, fix it, and mark it Solved. If there are no missing connections or incorrect turn restrictions, then either leave it open for another editor to review, or mark it Solved.

Road type mismatch

The route goes through some unnavigable roads such as railroad or walking trail. Verify that the road type is actually correct. Under no circumstances should there be a junction between non-drivable segment types like walking trails, runway/taxiway, railroad, etc., and other standard drivable segments. If the road type is correct, disconnect it. If the road type is not correct, fix it. Either way, mark the problem Solved.

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