Revision as of 14:49, 15 November 2014 by Hawkeygoal (talk | contribs) (→Accidental (Driver reports UR was error))
| Welcome to my big book of pre-formed responses. This is an on-going work-in-progress. I adjust this collection based on my personal experience on a irregular basis.
Acknowledgements: Many of these responses had their genesis in the fine work done in DwarfLord's UR Responses and amended based on experience in the Chicago Metro area. |
Introduction
These responses can be cut-and-paste into UR conversations or loaded into your favorite tool. In many cases, when replying, it is helpful to edit and customize one of these responses for a particular case.
I didn't include them in this document, but "Thanks!" and "You're Welcome!" should be in the editor lexicon.
Follow-Up Responses
Closed responses only after seven days of no response. Reminder response to use in your initial follow-up to a UR you've responded to. Also use reminder at seven days if no response by editor or reporter, depending on local conventions.
Closed - Unclear
- The problem was unclear and volunteers didn't receive a response. Please continue to report any map issues you encounter. Thanks!
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Closed - OK
- We haven't received a response and are inferring that all is well. Please continue to report any map issues you encounter. Thanks!
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Reminder
- Just a reminder: We haven't received a response. If we don't hear from you we'll have to close the report in a few days. Thanks!
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Not Identified
General Error
- We don't have enough information to edit the map. Would you please provide more detail on the problem you're reporting? Thanks!
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Turn Not Allowed / Missing Turn
- Would you please let us know what turn was not, or should not be, allowed? At what intersection? Thanks!
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Incorrect Junction
- We don't have enough information to edit the map. Would you please let us know what was in error? At what intersection? Thanks!
Missing Bridge or Overpass
- Would you please let us know what overpass you believe is missing? We don't have enough information to edit the map. Thanks!
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Wrong Driving Directions
- Waze doesn't tell volunteer editors where you were going. Would you please let us know what went wrong with the route Waze gave you? It is helpful if you can include your destination as you entered it too. Thanks!
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Missing Exit
- Would you please let us know what exit you believe is missing? We don't have enough information to edit the map. Thanks!
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Missing Road
- Would you please let us know what road you believe is missing? We don't have enough information to edit the map. Thanks!
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Closed Road
- See Road Closed
Chicago - Alley Issue Probable
- Waze doesn't tell volunteer editors where you were going, although it was probably adjacent to the alley. If you would, please supply your destination as you entered it into Waze it may be helpful in correcting the route. Thanks!
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Open Responses
These responses are intended to give users seven days in which to reply after an action or instruction. After that time, the idea is the report can be closed (your mileage may vary).
Address Adjustment
- I've forced Waze to re-register the house number. Please allow at least 48 hours for changes to be reflected in the live map. Changes may take up to two weeks to post in rare cases.
- You will need to delete any previous searches from recent destinations or saved favorites before you save a new search for this address. Old searches will continue to give a bad location.
- Please let us know if you continue to experience the problem. Thanks!
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Detour - Traffic
- We reviewed the issue and did not find any map errors. Waze wants to save you time every way it can and may suggest complex routes based on traffic data to save time. Waze may recommend a route after the traffic has cleared up because: it doesn't know yet, other Wazers may have reported street closures, or traffic patterns. If you do not follow the route, Waze will learn from your drive and use that data in the future. Please let us know if volunteer editors can be of further assistance. Thanks!
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Detour - Traffic Stale (Late Detour)
- Volunteer map editors can't affect Waze's traffic reporting. Waze relies on data from Wazers to assess traffic. In the case of a recent accident or slowdown, Waze may not yet have any data on the situation and route you into it because it doesn't know. Once Waze has detected a traffic situation, it may remember after the situation changes. If you do not follow the route, Waze will learn from your drive and use that data in the future. Please let us know if we can be of further assistance. Thanks!
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Fixed
- We reviewed the issue and updated the map. Please allow at least 48 hours for changes to be reflected in the live map. Changes may take up to two weeks to post in rare cases. Please let us know if we can be of further assistance. Thanks!
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Fixed - Closed
- We reviewed the issue and a closure has been posted to the map. Please allow at least 48 hours for changes to be reflected in the live map. Changes may take up to two weeks to post in rare cases. Please let us know if we can be of further assistance. Thanks!
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Google - Address Adjustment
- Thank you for your report. Your search was returning the Google location. I've submitted a request to Google to correct the location. However, I cannot guarantee if or when that will be done.
- You can also use the Report -> Places feature in Waze to mark a location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Please let us know if we can be of further assistance. Thanks!
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Google - Searching Past Results
- Thank you for your report. The search feature retrieves results from a number of locations, including Google. Not all of them return correct locations. Scrolling to the bottom of the Navigate screen, you'll see "More results for 'name.'" Select that and Waze will list locations "Around You" which may be more helpful. You can also select results from other search engines. Please let us know if you continue to have the issue. Thanks!
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Google - Searching Past Results and Address Adjustment
- Thank you for your report. Your search was returning the Google location. Scrolling to the bottom of the Navigate screen, you'll see "More results for 'name.'" Select that and Waze will list locations "Around You" which may be more helpful. You can also select results from other search engines.
- I've submitted a request to Google to correct the location. However, I cannot guarantee if or when that will be done.
- You can also use the Report -> Places feature in Waze to mark a location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Please let us know if you continue to have the issue. Thanks!
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Missing Roads - At Speed
- The roads here have been pretty thoroughly mapped and volunteers can't see anything missing that should ordinarily be there. Waze probably simply chose not to show you the road in question. When moving at highway speeds, Waze deliberately chooses not to display some nearby roads to avoid cluttering the screen. If you're certain a road is missing from the map, please reply letting us know as much as possible about the missing road. Thanks!
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Standing Start ("180")
- It appears you may have asked for a new route from a standing start. When you request a route from a standing start (or when waking up Waze), Waze may not know which way you are headed or may presume you're still headed in the direction last traveled. It may give you an awkward route, particularly in a parking lot with mapped parking lot roads.
- Please drive in the direction you desire to give Waze a chance to know which way you are headed and offer you a more suitable route. Waze will recalculate the route or you may ask for the route again.
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Chicago - Express Lanes
- The Chicago DOT can change the direction of the express lanes at any time. We endeavor to keep the map updated to their normal schedule. If you can let us know what time the express lanes were closed we may be able to adjust the schedule. Please let us know if we can be of further assistance. Thanks!
- See also Chicago - Express Lanes Closed (Schedule)
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Chicago - Marathon Closures
- Thank you for the report. Some street closures for the Chicago Marathon were not posted to the map because they were not made available to us in sufficient time. If this report is not related to the Chicago Marathon, please let us know. Thanks!
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Illinois - U-Turns Allowed
- The driver is the final arbiter on route selection. If you feel a suggested route is not appropriate for any reason, please use your judgement to disregard an objectionable route suggestion. Waze will calculate a new route.
- U-Turns in Illinois are allowed under the conditions provided in the Illinois Vehicle Code (625 ILCS 5) unless restricted by the State or local municipality. The imagery we have available does not indicate any posted restrictions and we can't edit the map to countervene. Thanks!
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Solved Responses
Similar to Open Responses. However, these responses are written to be terminal allowing the report to be immediately closed.
Accidental (Driver reports UR was error)
- Thank you for your reply. Please continue to report any map issues you encounter. Thanks!
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Address Adjustment
- I've forced Waze to re-register the house number. Please allow at least 48 hours for changes to appear on the live map. Changes may take up to two weeks to post on rare occasion.
- You will need to delete any previous searches from recent destinations or saved favorites before you save a new search for this address. Old searches will continue to give a bad location.
- You can also use the Report -> Places feature in Waze to mark a location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Thanks!
- Return to top
Fixed
- We reviewed the issue and updated the map. Please allow at least 48 hours for changes to be reflected in the live map. Changes may take up to two weeks to post in rare instances.Thanks!
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Detour - Traffic
- We reviewed the issue and did not find any map errors. Waze wants to save you time every way it can and may suggest complex routes based on traffic data to save time. Waze may recommend a route after the traffic has cleared up because: it doesn't know yet, other Wazers may have reported street closures, or traffic patterns. If you do not follow the route, Waze will learn from your drive and use that data in the future. Thanks!
- Return to top
Detour - Traffic Stale (Late Detour)
- Volunteer map editors can't affect Waze's traffic reporting. Waze relies on data from Wazers to assess traffic. In the case of a recent accident or slowdown, Waze may not yet have any data on the situation and route you into it because it doesn't know. Once Waze has detected a traffic situation, it may remember after the situation changes. If you do not follow the route, Waze will learn from your drive and use that data in the future. Thanks!
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Detour - Valid Route / No Errors / No Traffic Info
- We reviewed the issue and did not find any map errors. If you feel your route is better, please use it. Waze will learn from your drives. Waze uses accumulated information and real-time traffic to select routes. When your route is faster, Waze will route you and others the faster way. You may also find your route listed as an option in Navigate -> Routes. Thanks!
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Restriction - Local Traffic Only
- Thank you for your report. At the present time there is no way to prevent Waze from routing down a street marked "Local Traffic Only." There is a feature in works, but it is not yet available. For now, please obey posted control signs and let Waze re-route. Thanks!
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Traffic - Use Traffic Jam
- To report traffic jam conditions, please use the Report -> Traffic Jam in Waze. This will tell Waze about the problem in real-time. Traffic Jam reports can help route you and other Wazers around traffic snarls. Thanks!
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Standing Start ("180")
- It appears you may have asked for a new route from a standing start. When you request a route from a standing start (or when waking up Waze), Waze may not know which way you are headed or may presume you're still headed in the direction last traveled. It may give you an awkward route, particularly in a parking lot with mapped parking lot roads.
- Please drive in the direction you desire to give Waze a chance to know which way you are headed and offer you a more suitable route. Waze will recalculate the route or you may ask for the route again. Thanks!
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Chicago - Express Lanes Closed (Schedule)
- The Chicago DOT can change the direction of the express lanes at any time. We endeavor to keep the map updated to a normal schedule as to not adversely affect Waze routing. The ramps are set to specific weekday schedules and are closed on weekends when they will more often be changed by the City. The weekday schedule allows traffic inbound in the morning and outbound in the afternoon. The City can change the actual operation at any time and there is no way for us to adjust for that. We appreciate your report and will continue to update the schedule as information becomes available from the City. Thanks!
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Inquiries - Need More Information
These responses are simple stock questions requiring standard reply cycle follow-up.
Need Address
- Thank you for your report. Would you please let us know what address you're reporting? We need the information to edit the map properly.
- You can also use the Report -> Places feature in Waze to mark a location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Thanks!
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Need Route
- If you're comfortable doing so, would you be able to supply the origin and destination of your route (or close proximity that follows the same route)? We can research, but Waze does not automatically supply that information. Thanks!
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Road Closed
- How long will the road be closed? For closures of only a few days, volunteer map editors can't be much help. It takes at least that long for our edits to appear on the live map. When you encounter short-term road closures in the future, please use the Report->Closure feature in the Waze app. If this is a long-term closure please respond and let us know as much as you can (how long, between which locations, etc.). Thanks!
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Instruction - Help Using Waze
Road Closure - Temporary
- You can report a hazard in the road using a description (such as "water in the road") using Report->Closed. Using the voice feature, you can also report a single lane closed if that is the case.
- For closures of only a few days, volunteer map editors can't be much help. It takes at least that long for our edits to appear on the live map. If this is a long-term closure please respond and let us know as much as you can (how long, between which locations, etc.). Thanks!
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Feature Suggestion
- Thank you for your report. Volunteer map editors are Wazers just like you. Feature requests or enhancements should be suggested in the forums at https://www.waze.com/forum/viewforum.php?f=3. You can also reach out for Waze Support at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question. Thanks!
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Support Contact
- Thank you for your report. Volunteer map editors are Wazers just like you and the issue you're describing is not one that we can address by editing the map. For assistance in addressing your concern, please reach out for Waze Support at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question. From there you can search answers, ask your own question, or use community forums. Thanks!
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Clear Audio Cache
- The issue may have been a voice cache issue on your device. Enter cc@tts (case sensitive) in navigation field and hit Search. A pop up will say it has been cleared. It will take a few days to build it back up, so some streets may have no spoken instructions briefly.
- Volunteer map editors are Wazers just like you. If this didn't resolve your issue, you can also reach out to Waze Support at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question. From there you can search answers, ask your own question, or use community forums. Thanks!
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No Tile Data
- For whatever reason your device may not have been able to download the map tiles necessary to display the roads you were travelling. You may be able to refresh the map by going to Settings -> Advanced -> Data Transfer -> Refresh map of my area, to resolve the issue. Also, if your device was having challenges accessing a data network it may have been prevented from downloading tile information.
- Volunteer map editors are Wazers just like you. If this didn't resolve your issue, you can also reach out to Waze Support at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question. From there you can search answers, ask your own question, or use community forums. Thanks!
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Snips and Stuff
Random snippets to construct replies with.
- Please allow 48 hours for changes to be reflected in the live map (rarely up to two weeks).
- Please feel welcome to report any map issues you encounter.
- Please let me know if you continue to have the issue.
- You should removed the location from your favorites and recent searches and re-search for it to update the result.
- Thank you for your reply.
- Thank you for your report.
- Sorry we couldn't be of more help.
- Would you please provide more detail?
Tools
These tools can aid in replying quickly to URs and store these, or responses for situations unique to your area: