| This is an on-going work-in-progress. I adjust my pre-formatted responses based on my personal experience on a irregular basis.
Acknowledgements: Many of these responses had their genesis in the fine work done in DwarfLord's UR Responses and amended based on experience in the Chicago Metro area. |
Introduction
These responses can be cut-and-paste into UR conversations or loaded into your favorite tool. In many cases, when replying, it is helpful to edit and customize one of these responses for a particular case.
I didn't include them in this document, but "Thanks!" and "You're Welcome!" should be in the editor lexicon.
Follow-Up Responses
Closed responses only after seven days of no response. Reminder response to use in your initial follow-up to a UR you've responded to. Also use reminder at seven days if no response by editor or reporter, depending on local conventions.
Closed - Unclear
- The problem was unclear and volunteers didn't receive a response. Please feel welcome to report any map issues you encounter. Thanks!
- Return to top
Closed - OK
- We haven't received a response and are inferring that all is well. Please feel welcome to report any map issues you encounter. Thanks!
- Return to top
Reminder
- Just a reminder: We haven't received a response on your report. If we don't hear back from you we'll have to infer there is no continuing need for the report and close the report in a few days. Thanks!
- Return to top
Not Identified
General Error
- Would you please provide more detail on the problem you're reporting? Thanks!
- Return to top
Incorrect Junction
- Would you please let us know what was in error? At what intersection? Thanks!
- Return to top
Missing Exit
- Would you please let us know what exit you believe is missing? Thanks!
- Return to top
Missing Road
- Would you please let us know what road you believe is missing? Thanks!
- Return to top
Missing Turn
- Would you please let us know what turn was not, or should not be, allowed? At what intersection? Thanks!
- Return to top
Wrong Driving Directions
- Waze doesn't tell volunteer editors where you were going. Would you please let us know what went wrong with the route Waze gave you? it is helpful if you can include your destination as you entered it too. Thanks!
- Return to top
Closed Road
- Would you please let us know what road is closed? Between which locations? Do you know how long? Thanks!
- Return to top
Chicago - Alley Issue Probable
- Waze doesn't tell volunteer editors where you were going, although it was probably adjacent to the alley. If you would, please supply your destination as you entered it into Waze it may be helpful in correcting the route. Thanks!
- Return to top
Open Responses
These responses are intended to give users seven days in which to reply after an action or instruction. After that time, the idea is the report can be closed (your mileage may vary).
Address Adjustment
- I've forced Waze to re-register the destination house number. Please allow 48 hours for changes to be reflected in the live map.
- You will need to delete any previous searches from recent destinations or saved favorites before you save a new search for this address. Old searches will continue to give a bad location.
- Please let us know if you continue to experience the problem. Otherwise, we'll close this report in a few days. Thanks!
- Return to top
Detour - Traffic
- We reviewed the issue and did not find any map errors. Waze wants to save you time every way it can and may suggest complex routes based on traffic data to save time. Waze may recommend a route after the traffic has cleared up because: it doesn't know yet, other Wazers may have reported street closures, or traffic patterns. If you do not follow the route, Waze will learn from your drive and use that data in the future. We'll close this report in a few days. Thanks!
- Return to top
Detour - Traffic Stale (Late Detour)
- Volunteer map editors can't affect Waze's traffic reporting. Waze relies on data from Wazers to assess traffic. In the case of a recent accident or slowdown, Waze may not yet have any data on the situation and route you into it because it doesn't know. Once Waze has detected a traffic situation, it may remember after the situation changes. If you do not follow the route, Waze will learn from your drive and use that data in the future. We'll close the report in a few days. Thanks!
- Return to top
Fixed
- We reviewed the issue and updated the map. Please allow 48 hours for changes to be reflected in the live map (rarely up to two weeks). We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Fixed - Closed
- We reviewed the issue and a closure has been posted to the map. Please allow 48 hours for changes to be reflected in the live map (rarely up to two weeks). We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Google - Address Adjustment
- Thank you for your report. Your search was returning the Google location. I've submitted a request to Google to correct the location. However, I cannot guarantee if or when that will be done.
- You can also use the Report -> Places feature in Waze to mark the location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Google - Searching Past Results
- Thank you for your report. The search feature retrieves results from a number of locations, including Google. Not all of them return correct locations. Scrolling to the bottom of the Navigate screen, you'll see "More results for 'name.'" Select that and Waze will list locations "Around You" which may be more helpful. You can also select results from other search engines. Please let us know if you continue to have the issue. Otherwise we'll close this report in a few days. Thanks!
- Return to top
Google - Searching Past Results and Address Adjustment
- Thank you for your report. Your search was returning the Google location. Scrolling to the bottom of the Navigate screen, you'll see "More results for 'name.'" Select that and Waze will list locations "Around You" which may be more helpful. You can also select results from other search engines.
- I've submitted a request to Google to correct the location. However, I cannot guarantee if or when that will be done.
- You can also use the Report -> Places feature in Waze to mark the location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Missing Roads - At Speed
- The roads here have been pretty thoroughly mapped and volunteers can't see anything missing that should ordinarily be there. Waze probably simply chose not to show you the road in question. When moving at highway speeds, Waze deliberately chooses not to display some nearby roads to avoid cluttering the screen. If you're certain a road is missing from the map, please reply letting us know as much as possible about the missing road. Otherwise we'll close this report in a few days. Thanks!
- Return to top
Standing Start ("180")
- It appears you may have asked for a new route from a standing start. Please drive in the direction you desire to give Waze a chance to know which way you are headed and offer you a more suitable route. Waze will recalculate the route or you may ask for the route again.
- When asking for a route immediately after waking up Waze, it must guess what direction you are pointed. It may give you an awkward route, particularly in a parking lot with mapped parking lot roads.
- If this was not the problem, please reply with more details. Otherwise we'll close this report in a few days. Thanks!
- Return to top
Chicago - Express Lanes
- The Chicago DOT can change the direction of the express lanes at any time. We endeavor to keep the map updated to their normal schedule. If you can let us know what time the express lanes were closed we may be able to adjust the schedule. We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Chicago - Marathon Closures
- Thank you for the report. Some street closures for the Chicago Marathon were not posted to the map because they were not made available to us in sufficient time. If this report is not related to the Chicago Marathon, please let us know. Otherwise, we will close this report in a few days. Thanks!
- Return to top
Illinois - U-Turns Allowed
- The driver is the final arbiter on route selection. If you feel a suggested route is not appropriate for any reason, please use your judgement to disregard an objectionable route suggestion. Waze will calculate a new route.
- U-Turns in Illinois are allowed under the conditions provided in the Illinois Vehicle Code (625 ILCS 5) unless restricted by the State or local municipality. The imagery we have available does not indicate any posted restrictions and we can't edit the map to countervene.
- We'll close this report in a few days if we don't hear from you. Thanks!
- Return to top
Solved Responses
Similar to Open Responses. However, these responses are written to be terminal allowing the report to be immediately closed.
Accidental (Driver reports UR was error)
- Thank you for your reply. Please feel welcome to report any map issues you encounter. Thanks!
- Return to top
Address Adjustment
- I've forced Waze to re-register the destination house number. Please allow 48 hours for changes to appear on the live map.
- You will need to delete any previous searches from recent destinations or saved favorites before you save a new search for this address. Old searches will continue to give a bad location.
- You can also use the Report -> Places feature in Waze to mark the location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Thanks!
- Return to top
Fixed
- We reviewed the issue and updated the map. Please allow 48 hours for changes to be reflected in the live map (rarely up to two weeks). Thanks!
- Return to top
Detour - Traffic
- We reviewed the issue and did not find any map errors. Waze wants to save you time every way it can and may suggest complex routes based on traffic data to save time. Waze may recommend a route after the traffic has cleared up because: it doesn't know yet, other Wazers may have reported street closures, or traffic patterns. If you do not follow the route, Waze will learn from your drive and use that data in the future. Thanks!
- Return to top
Detour - Traffic Stale (Late Detour)
- Volunteer map editors can't affect Waze's traffic reporting. Waze relies on data from Wazers to assess traffic. In the case of a recent accident or slowdown, Waze may not yet have any data on the situation and route you into it because it doesn't know. Once Waze has detected a traffic situation, it may remember after the situation changes. If you do not follow the route, Waze will learn from your drive and use that data in the future. Thanks!
- Return to top
Detour - Valid Route / No Errors / No Traffic Info
- We reviewed the issue and did not find any map errors. If you feel your route is better, please use it. Waze will learn from your drives. Waze uses accumulated information and real-time traffic to select routes. When your route is faster, Waze will route you and others the faster way. You may also find your route listed as an option in Navigate -> Routes. Thanks!
- Return to top
Traffic - Use Traffic Jam
- To report traffic jam conditions, please use the Report -> Traffic Jam in Waze. This will tell Waze about the problem in real-time. Traffic Jam reports can help route you and other Wazers around traffic snarls. Thanks!
- Return to top
Standing Start ("180")
- It appears you may have asked for a new route from a standing start. Please drive in the direction you desire to give Waze a chance to know which way you are headed and offer you a more suitable route. Waze will recalculate the route or you may ask for the route again.
- When asking for a route immediately after waking up Waze, it must guess what direction you are pointed. It may give you an awkward route, particularly in a parking lot with mapped parking lot roads. Thanks!
- Return to top
Inquiries - Need More Information
These responses are simple stock questions requiring standard reply cycle follow-up.
Need Address
- Thank you for your report. Would you please let us know what address you're reporting?
- You can also use the Report -> Places feature in Waze to mark the location. After taking a picture please move near the place you're marking before saving. Do not submit pictures containing faces, license plates, or similar personal identifying details. Thanks!
- Return to top
Need Route
- Would you be able to supply the origin and destination of your route (or close proximity that follows the same route)? We'd like to research, but don't have that information. Thanks!
- Return to top
Road Closed
- How long will the road be closed? For closures of only a few days, we volunteer map editors can't be much help. It takes at least that long for our edits to make it to devices! When you encounter short-term road closures in the future, please use the Report->Closure feature in the Waze app. If this is a long-term closure please respond and let us know as much as you can (how long, between which locations). Thanks!
- Return to top
Chicago - Express Lanes
- What day and time were the express lanes open? Would you please provide more detail? Thanks!
- Return to top
Instruction - Help Using Waze
Road Closure - Temporary
- You can report a hazard in the road with "water in the road" as the description or report the road using Report->Closed. Using the voice feature, you can also report a single lane closed if that is the case.
- Return to top
Support Contact
- Thank you for your report. Volunteer map editors are Wazers just like you and the issue you're describing is not one that we can address by editing the map. For assistance in addressing your concern, please reach out for Waze Support at https://wiki.waze.com/wiki/FAQ#How_do_I_get_support_for_my_Waze_question. From there you can search answers, ask your own question, or use community forums. Thanks!
- Return to top
Snips and Stuff
Random snippets to construct replies with.
- Please allow 48 hours for changes to be reflected in the live map (rarely up to two weeks).
- Please feel welcome to report any map issues you encounter.
- Please let me know if you continue to have the issue.
- You should removed the location from your favorites and recent searches and re-search for it to update the result.
- Thank you for your reply.
- Thank you for your report.
- Sorry we couldn't be of more help.
- Would you please provide more detail?
Tools
These tools can aid in replying quickly to URs and store these, or responses for situations unique to your area: